Contact Centre Consultant
2 months ago
**02nd February, 2024**:
**About BankVic**:
**We are the bank for police, emergency & health workers.**
BankVic exists to strengthen the communities which we serve with an aim to build healthy communities that are financially, socially and environmentally sustainable. It's these beliefs that drive our work and underpin our certification as a certified B Corporation.
100% owned by our members, we are passionate about our members’ financial wellbeing and strive to go further for them so they can go further in life.
**About the Role**:
Our Member Growth & Experience team is seeking a** 2 x Casual Contact Centre Consultants** to join our small and well-established Contact Centre team. As a team player with strong customer service experience, you will have a high level of professionalism and empathy when handling inbound and outbound calls. You can also easily explain core banking products and can achieve member satisfaction and internal service targets.
On a day-to-day basis, you will respond to and manage general member (customer) enquiries and provide customer service for our range of banking products. Full training is provided and opportunities for future career progression are available.
**In this role you will**:
- Manage general member enquiries for both banking and insurance products.
- Process new memberships, term deposits, new accounts, changes to member records.
- Work closely with colleagues to deliver consistent and exceptional member experiences.
- Conduct all business in compliance with all codes, standards, and legislative requirements and BankVic policies and procedures.
**To thrive in our Contact Centre team**:
- The BankVic values of Together, Honest and Brave strongly appeal to you.
- You have a member centric attitude and a passion for outstanding customer-service, all the time.
- You are RG146 Tier 2 certified, but if not, BankVic will fund & support this accreditation as part of your development.
- You are passionate about your career, being part of a supportive team, finding opportunities for improvement, and taking initiative.
**Why BankVic?**
- **We support your growth.** As a certified B-Corp, we’re big enough to make a positive impact on the community but small enough for you to make difference too. This means, we invest in your development, drive recognition, and offer health and wellbeing initiatives to support you.
- **You can make a difference.** BankVic is owned by its members, not shareholders. We also support partnership initiatives with around 80 events and activities every year; all designed to give back to the police, health, and emergency services communities.
At BankVic, diversity of ethnicity, gender, sexuality, disability, and life-preferences is encouraged, supported, and welcomed because we want everyone to be themselves and have equal opportunity in life. If you need additional assistance, or adjustments made to the recruitment process please let us know and we will accommodate this.
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