Contact Centre Consultant

2 weeks ago

Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**Contact Centre Consultant**

**VIC, Melbourne and Remote Working Location (Work from home)**
- Exciting opportunity to be part of an amazing work culture
- Flexible working location and hours - Immediate Start
- Supportive environment with loads of employee benefits

Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism department.

**The Role**

To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria.

We currently have opportunities for both full-time and part time representatives who have flexible availability to work weekdays, evenings and weekends. You will have the opportunity to work in Melbourne or from home.

The role responsibilities will include:

- live chat
- Provide excellent customer service, by responding to customers’ needs or
- concerns and ensure the quality of service meets agreed customer experience standards
- Engaging with customers, promoting and up-selling our services
- Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings.
- Responsible for conversion of online enquires to sales
- Develop positive relationships with customers to provide a great customer experience
- Strong attention to detail
- Experience in customer facing roles
- Excellent verbal communication skills
- Proficient use of computers and IT systems
- Solution focused

Essential qualifications:

- Level 2 First Aid
- Current CPR
- Working with Children's Check (Employee status)
- National Police check

If you do not have these qualifications, you must be willing to obtain.

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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