IT Helpdesk Officer

3 weeks ago

Melbourne, Australia Public Sector People Full time

January 2023 start date
- NORTH WEST - Approx. 55km from Melb CBD - Hybrid working
- $40 - $45 an hour + super

**Public Sector People (PSP) **are currently looking to speak to an
**IT Service Desk/ Helpdesk Officer **who would be interested in a 6-week contract within a Local Government organisation.
- _January 2023 start_
- _IMPORTANT - North West location, approximately 55km from Melbourne CBD_
- _6-week contract to cover annual leave within the team_
- _$40 - $45 an hour + super_
- _Experience in Service Desk essential, Level 1 & Level 2 support_

This role is to assist with the day-to-day operations of the organisation and assist in troubleshooting IT issues, mainly Level 1 and Level 2 support. This role is due to workload within a busy team that requires some additional support up until the end of March 2023.

You will support internal and external customers with network and desktop services. You will also administer Council's telecommunications system, including patching, handset maintenance and new services.

**IMPORTANT: The role is hybrid working and you will be expected to go in to the office 3 days a week so please ensure the location works for you.**

**Key Responsibilities**:

- Provide support via a ticketing system (TechnologyOne) and troubleshoot IT issues or escalate to the correct person.
- Implement the Council's desktop computer environment by performing installations, upgrades and maintenance of Council's PC hardware and software across Council including remote sites.
- Provide administration and support for mobile devices including laptop 3G connections, smart phone handsets and tablet devices.
- Administration and support for Council's PABX spectrum system. Assisting with fault diagnosis and liaise with service providers for all faults and repairs to equipment.
- Stakeholder management and deliver excellent customer service to assist as much as possible.

**Requirements Include**:
***
The following qualifications and/or experience are required for the position:

- Tertiary qualification in a related field and/or relevant experience in a similar role.
- IT Technical knowledge required in this role, able to assist stakeholders and troubleshoot issues efficiently and effectively.
- MUST be an excellent communicator, extremely important in this role as you will have a heavy responsibility for Stakeholder Management.
- Experience using a ticketing system and able to prioritise.
- Able to adhere to Local Government processes and security protocols.
- Get in touch for more information_

***
For a confidential discussion regarding this opportunity or other positions within Local Government, please contact
**Cheri Randell** on
**0466 699 297.

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