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Customer Service Officer
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Customer Service
4 months ago
**After initial onsite training, this role will be
- 3 days work from home and 2 days work at the office in Derrimut**
- **
Join Australia’s leading lighting retailer**:
- ** Great company culture and benefits with flexible working arrangements**
**About Beacon**
Our story began in Melbourne in 1967 with a single store and the drive to brighten up people's lives. Since then, we’ve grown to become Australia’s leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide and a team of over 1,100 people in Australia and beyond. Our customers are at the heart of everything we do. And it’s their wellbeing that drives us to develop stylish, innovative and energy-efficient products that help them live brighter, live lighter, live cooler, live warmer, live well, live smarter and to simply, live life.
**The Role**
We currently have an exciting opportunity for a Customer Care guru to join the team at our Store Support Centre located in Derrimut. This role involves responding to customer enquiries in relation to after sales for both internal and external customers by arranging repairs or replacement under warranty.
**About You**
To be successful in the role you will:
- Be able to make sound decisions
- Have strong communication and organisational skills
- Be able to work independently and within a team environment
- Have intermediate computer skills
- Have demonstrated strong customer service skills
**Benefits**
In return for your efforts we offer an attractive salary package, generous product discounts and a great supportive team culture. This role also offers flexible working arrangements that enable significant time working from home. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.
