Aps 6 - Complex Case Manager

6 months ago


Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Location: Adelaide, SA
- Contact Officer: Damian Harvey (08) 8290 0429

APS 6 - Complex Case Officer, Debt Management Unit (DMU) in Adelaide.

The main function of the Complex Case Officer is to:

- Prepare briefs & submissions for the Repatriation Commission
- Provide strategic & operational leadership
- Participate in the Income Support Adelaide Leadership Grou

Core duties include:

- Investigate cases with overpayments in excess of $30K to determine appropriateness of a waiver or write off submission being referred to the Assistant Secretary / First Assistant Secretary or Commission
- Prepare high level written waiver or write off submissions for the Commission in accordance with prescribed protocols
- Identify and initiate work process/operational improvements (where appropriate) following analysis of waiver/write off submission to mitigate on-going risk to the business
- Cases not submitted for waiver/write off to be referred, where appropriate, back to the relevant section for follow up and or recovery action
- Manage high level cases with sensitivity and bring contentious matters to the attention of senior management to reach agreed strategic approach to mitigate risks to the business.
- Collaborate with other Income Support Subject Matter Experts on processing and problem solving
- Monitor and report upon processing workloads

**Eligibility**
Applicants must be an Australian citizen to apply.

**Notes**
This recruitment process is being used to fill an ongoing position.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Where a non-ongoing position is offered, the role will be filled for a specified term of up to 12 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

Applicant Information Opens in new window



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