Key Client Account Manager

2 days ago

Fortitude Valley, Australia Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**

**Global Payments **is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce.

Composed of leading service providers like **Ezidebit, Eway, Storman **and **Sentral Education **, the **Global Payments **Australia & New Zealand (GP AU/NZ) family delivers a broad range of technology solutions that help all-sized businesses innovate and grow. We bring the power of software and complexity of payments together and make it simple.

**About the role**

As the **Key Client **Account Manager **, in this strategic hands-on role, you will support the General Manager of wholesale to drive growth. Contributing to the execution of wholesale to grow in this segment, your key focus will be on assessment, onboarding, and commercial growth of new customers. You will be key in supporting the market entry and profitable growth of **Specialist Acquiring services for Global Payments Australia.**

Other key areas of focus:

- Manage the transition of new customers to Global Payments such as overseeing implementation planning and coordinating technical execution across the business for new customers;
- Learn and maintain a strong working knowledge of the product set and value proposition;
- Assist with the discovery and assessment process for new customers;
- Learn, develop and share industry and acquiring domain knowledge to internal marketing, product, operations and sales teams;
- Contribute to revenue growth targets for the Wholesale portfolio;
- Assist with pre-sales and sales engagements for Wholesale acquiring opportunities;
- Collaborate with required internal stakeholders to assign appropriate resources to opportunities including needs analysis and/or technical assistance;
- Ongoing account management with key Wholesale customers.

**About you**

We are looking for an energetic self-starter who enjoys variety in their work with experience and a keen interest in the banking and payments space. You will pride yourself on your ability to build and maintain relationships, possessing excellent communication skills which allow you to influence key decision makers. Additionally, you will have:
**Essential Skills and Experience**
- 5+ years experience as a B2B Account Manager or similar;
- Payments industry knowledge and experience;
- Ideally you will have experience within either the Merchant Acquiring/Issuing landscape, or B2B sales in the mid market customer segment
- Experience and knowledge of credit and risk assessments;
- Broad understanding of integration architectures and experience with a variety of API’s;
- Excellent negotiation skills with a passion to drive commercial outcomes;
- Good analytical & problem solving skills with strong attention to detail;
- Exceptional business and commercial skills including the ability to collaborate with internal and external stakeholders;
- A demonstrated commitment to continuous improvement, innovation and learning ;
- A team player and a quick learner, who is comfortable working in a business and industry that is constantly evolving.

**Culture and benefits**

**In addition to a diverse and inclusive culture, some of Global Payments benefits include**:

- Flexible working environment with a mix of in-office and remote working;
- Birthday leave (a day off to celebrate your birthday);
- Regular social events, from paint & sip to games night there is something for everyone;
- 12 weeks paid parental leave, 2 weeks paid secondary carers leave;
- Reward and Recognition Programs such as Shout outs - recognising our people that go above and beyond and make a difference to our customers;
- Employee Stock Purchase Plan available to all team members;
- A MyCoach (EAP) program to support your health and wellbeing.

If you thrive working in a fast paced environment and have outstanding commercial vision and business acumen and are unafraid to get your hands dirty we would love to hear from you.

**Ready to apply?**

If you would like to discuss if this role is right for you please contact Kristy Ward on 0424 217 575 for a confidential discussion. Alternatively **APPLY NOW **by submitting your CV.

Global Payments Inc. is an equal opportunity employer.

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