Contact Centre Agent

1 week ago

Mount Waverley, Australia I-MED Full time

Seeking Enthusiastic Contact Centre Agents

**Location**: Mount Waverley, Victoria, Australia

**About the company**:
At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this
Our Contact Centre agents are a pivotal part of our business. They provide an essential service to people across Australia who require support as part of their healthcare journey.

**About the role**:

- Handling inbound calls from patients across Australia who require support as part of their healthcare journey
- Acting as the first point of contact for patients who call in need of an image or scan
- Dealing with a broad spectrum of cases, ranging from people celebrating the very best news to people in more challenging situations
- Providing a high level of customer service and acting with empathy and compassion
- Shift-based working in a contact centre environment - purely inbound
- The opportunity to work Hybrid after 3 months

**Responsibilities**:

- Providing the very best customer experience, navigating a range of scenarios with varying emotions
- Connecting with people compassionately and providing the correct information in the moment to ensure the best possible care for our patients
- Listening and communicating effectively, particularly during difficult situations
- Remaining calm, patient, and empathetic during moments of need
- Multitasking with high attention to detail

**Requirements**:

- Resilience, enthusiasm, and a vibrant spirit.
- A positive outlook and eagerness to learn and expand horizons.
- Self-motivated within a collaborative setting.
- A genuine passion for making a difference.
- Strong focus on providing the very best customer experience
- Ability to read the room and act with empathy and compassion
- Ability to listen and communicate effectively, particularly during difficult situations
- Ability to remain calm, patient, and empathetic during moments of need
- Excellent multitasking skills with high attention to detail
- Experience in a customer service role is preferred but not essential

**Benefits**:

- Starting salary of $58,980 ($29.85 p/h) plus superannuation and leave entitlements.
- Structured, 6-week learning and development program to set you up for success
- Ongoing coaching to help you be your best
- Free, secure onsite parking for all employees
- Employee benefit scheme offering salary packaging options, discounted health insurance and gym memberships, banking and travel benefits
- Generous discounts provided on I-MED services
- Opportunity for flexible work arrangements based on performance after 3 months
- Recognition and Reward program, including awards and retail discounts
- Monthly events including birthday cakes, morning tea, Culture and Engagement activities, charity fundraisers, and team building
- State of the art building with inbuilt Micro Market, table tennis table, professional Nespresso coffee machine, and fruit deliveries
- Generous referral program

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