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Contact Centre Agent

1 month ago

Mount Waverley, Australia I-MED Full time

Welcome the New Year with a new job at the I-MED Contact Centre
We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Mount Waverly office. As part of the Contact Centre team you will play a crucial role in assisting people with booking in for medical scans, supporting them through their medical journey.
The Contact Centre working hours are from 8am to 6pm Monday to Friday. Your shift will be scheduled between these hours.

**Our ideal team members will have**:

- Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations
- Ability to keep calm under pressure and multi-task between different systems while actively listening
- High attention to detail and accuracy
- Call Centre experience is preferred but not essential
- As a team player, you will be determined to succeed in achieving your KPI's and your strong work ethic will be highly valued.
- Adaptability to evolving changes in workflow

What can I-Med offer you?
We are big believers in career development which initially focuses on building a strong foundation of knowledge and experience in Radiology bookings and online appointments and extending your knowledge and experience nationally. We promote advancement within our organisation with leadership and progression in both our contact centre and clinic settings to 2IC, Team leader, Coaching, service excellence and Management.

**We also offer**:
 6 weeks of paid training and onsite coaching to set you up for success. We are proud to provide pathways for career progression and secondment opportunities.
 Our employee benefits scheme includes free secure onsite parking, salary packaging options, discounted health insurance and fitness passport, banking and travel benefits. You will also enjoy generous discounts on I-MED services.
- ️ We believe in work-life balance and offer flexible work arrangements based on performance after 6 months.

 We celebrate monthly events such as birthdays, morning tea, dress-up days, and special occasions like the Grand Final and Melbourne Cup.
- Our state-of-the-art light filled building is equipped with, table tennis table, Nespresso coffee machine, and regular fruit deliveries.

 We have a generous referral program in place to recognize and reward our employees.
If you are ready to take the next step and build a career in a vibrant workplace, we want to hear from you
Want to know more about I-MED? Check out our social media pages: