Contact Centre Agent

7 months ago


Mount Waverley, Australia I-MED Full time

**Job Title**: Contact Centre Agent

**Company**: I-Med Radiology Network

**Location**: Mount Waverley, Victoria, Australia

**About the company**:
At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this
Our Contact Centre agents are a pivotal part of our business. They provide an essential service to people across Australia who require support as part of their healthcare journey.
As a member of our Mount Waverly team, you will be the first line point of contact for patients who call us, in need of an image or scan. Our patient's circumstances are varied, so you'll be dealing with a broad spectrum of cases, ranging from people celebrating the very best news to people in more challenging, situations. Therefore, your ability to ‘read the room', and act with empathy and compassion will set you apart as one of our agents.

**About the role**:

- Handling inbound calls from patients across Australia who require support as part of their healthcare journey
- Acting as the first point of contact for patients who call in need of an image or scan
- Dealing with a broad spectrum of cases, ranging from people celebrating the very best news to people in more challenging situations
- Providing a high level of customer service and acting with empathy and compassion
- Shift-based working in a contact centre environment - purely inbound
- The opportunity to work Hybrid after 3 months

**Responsibilities**:

- Providing the very best customer experience, navigating a range of scenarios with varying emotions
- Connecting with people compassionately and providing the correct information in the moment to ensure the best possible care for our patients
- Listening and communicating effectively, particularly during difficult situations
- Remaining calm, patient, and empathetic during moments of need
- Multitasking with high attention to detail

**Requirements**:

- Strong focus on providing the very best customer experience
- Ability to read the room and act with empathy and compassion
- Ability to listen and communicate effectively, particularly during difficult situations
- Ability to remain calm, patient, and empathetic during moments of need
- Excellent multitasking skills with high attention to detail
- Experience in a customer service role is preferred but not essential

**Benefits**:

- Starting salary of $58,980 plus superannuation
- Structured, 6-week learning and development program to set you up for success
- Ongoing coaching to help you be your best
- Free, secure onsite parking for all employees
- Employee benefit scheme offering salary packaging options, discounted health insurance and gym memberships, banking and travel benefits
- Generous discounts provided on I-MED services
- Opportunity for flexible work arrangements based on performance after 3 months
- Recognition and Reward program, including awards and retail discounts
- Monthly events including birthday cakes, morning tea, Culture and Engagement activities, charity fundraisers, and team building
- State of the art building with inbuilt Micro Market, table tennis table, professional Nespresso coffee machine, and fruit deliveries
- Generous referral program


  • Contact Centre Agent

    12 hours ago


    Mount Waverley, Australia I-MED Full time

    About I-MED I-MED Radiology is Australia's largest medical imaging network with more than 240 clinics located throughout Australia and with just over 4500 employees. Our Vision at I-MED Radiology is to be the most respected and trusted medical imaging specialists in the world. Our Vision is underpinned by our purpose - to save lives and reduce...

  • Contact Centre Agent

    7 months ago


    Mount Waverley, Australia I-MED Full time

    Seeking Enthusiastic Contact Centre Agents! **Location**: Mount Waverley, Victoria, Australia **About the company**: At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this! Our Contact Centre agents are a pivotal part of our business. They provide an essential service...


  • Mount Waverley, Australia I-MED Full time

    I-MED is pleased to be offering a new opportunity for a Contact Centre Team Leader to join the team in Mount Waverley, leading a dedicated team of Contact Centre Agents. Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre where you will be responsible for the day-to-day operations of your team to...

  • Contact Centre Agent

    1 month ago


    Mount Waverley, Australia I-MED Full time

    **About Us**: With over 4,000 team members, I-MED is all about saving lives and reducing uncertainty with accurate and timely diagnostic info. But hey, we also know how to have a blast! Monthly celebrations, morning teas, dress-up days, and charity events are just the beginning. **Position Overview**: As a Customer Service Agent, you're not just taking...


  • Mount Waverley, Australia I-MED Full time

    As Contact Centre Team Leader, you will play an important role in delivering high-quality contact centre services for I-MED clinics around Australia. You will focus on influencing your team by motivating and coaching your team, helping them to understand I-MED products and services and provide superior customer service and genuine patient care. Leading a...

  • Contact Centre Agent

    6 months ago


    Mount Waverley, Australia I-MED Full time

    Welcome the New Year with a new job at the I-MED Contact Centre! We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Mount Waverly office. As part of the Contact Centre team you will play a crucial role in assisting people with booking in for medical scans, supporting them through their medical journey. The Contact...


  • Glen Waverley, Australia IPAR Full time

    **Company Description**: atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become...


  • Glen Waverley, Australia atWork Australia Full time

    Company Description atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become available...


  • Mount Waverley, Australia I-MED Full time

    **About us**: I-MED Radiology Network is Australia's largest medical imaging network, with over 240 clinics across metropolitan, regional, and rural communities. Our goal of being the world's most respected and trusted medical imaging specialists is underpinned by a core purpose: to save lives and reduce uncertainty. We believe in working as a team and...


  • Mount Waverley, Australia Belle Property Full time

    **Mount Waverley, VIC**: Due to growth Belle Property Mount Waverley are looking for a motivated, energetic, and determined individual who is excited about building their career in real estate. With quality training, processes, and procedures in place, this is a rare chance to develop your career with the support you need to be successful We are a boutique...


  • Mount Lawley, Australia Belle Property Full time

    **Mount Lawley, WA**: - **Leading brand**: - **Vibrant and dynamic environment**: - **Industry leading training** Due to internal promotion Acton | Belle Property Mount Lawley is looking for a motivated, energetic and determined individual who is excited about building their career in real estate. With quality training, processes and procedures in place,...


  • Mount Waverley, Australia Chandler Macleod Full time

    **Contact Call Centre** **Hourly Rate: $29.40 per hour plus Super** **Casual full time hours (9am - 5pm)** **Start date: ASAP** **Based in Mount Waverley, VIC - Full time in the office** **Outbound warm customer service and retention calls** **No sales** Furthermore this is a customer service role performing outbound call duties to support the...


  • Mount Waverley, Australia Techtronic Industries (TTI) Full time

    **Sowho are we?** Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. TTI's portfolio includes market leading brands such as Ryobi, AEG, Hoover, Vax, Kango and Empire. We are committed to ensuring our people have a great...

  • Telemarketing Agent

    3 days ago


    Mount Waverley, Australia Smart User Full time

    **Come and be a Smart User.** Founded in 2012, Smart User is the leading renewables and energy solutions business in Australia, based in Victoria. Helping over 300,000 households of its customers to decarbonize and reduce their environmental footprint. At Smart User, we have a strong purpose and values that challenge us to find the answers to the big...

  • Practice Manager

    7 months ago


    Mount Waverley, Australia Victoria Crescent Medical Centre Full time

    **Victoria Crescent Medical Centre and Stetho Health Cranbourne are modern** style, state of the art facility and leading healthcare provider committed to delivering high-quality, patient-centered care. We take pride in our team of dedicated healthcare professionals who work collaboratively to provide comprehensive medical services to our community. As we...

  • Business Sales Broker

    7 months ago


    Mount Waverley, Australia New Gen Business Agents Full time

    **_Opportunity to move into a rapidly expanding sales company located in the south eastern suburbs, and offering great incentives and support. Successful agents can earn over $200,000 p.a._** - Join our team of highly motivated and successful consultants working in the business sales market_. **About the Role**: - List businesses for sale and analyse their...

  • Centre Manager

    2 months ago


    Mount Evelyn, Australia CIRE SERVICES INCORPORATED Full time

    **About the role** Cire’s dedicated Early Learning team are professional and friendly with a strong desire to create positive experiences for the children in their care. Led by our experienced Director, the team focus on creating opportunities for development, inclusion and engagement. Guided by the Reggio Emilia approach to early years education, you...

  • Stores Person

    5 days ago


    Mount Waverley, Australia Galaxy Personnel Full time

    Our client located in Mt Waverley is seeking an experienced Forklift Operator to work in their Distribution Centre. This is a day shift role Monday to Friday commencing at 8:00am. **Essential Criteria: -** - Prior experience working in a Warehouse - Must have a current Forklift Licence - RF Scanning experience - Ability to meet KPI's - Physically fit with...

  • Stores Person

    6 months ago


    Mount Waverley, Australia Galaxy Personnel Full time

    Our client located in Mt Waverley is seeking an experienced Stores Person with a Forklift Licence to work in their Distribution Centre. This is a permanent fulltime role Monday to Friday with some flexibility on hours. You can decide if you would like to work 7:30am to 4:00pm or 8:30am to 5:00pm. **Duties may include: - ** - Pick Packing - RF Scanning -...

  • Centre Manager

    2 months ago


    Mount Evelyn, Australia Cire Services Full time

    **About the role** Cire’s dedicated Early Learning team are professional and friendly with a strong desire to create positive experiences for the children in their care. Led by our experienced Director, the team focus on creating opportunities for development, inclusion and engagement. Guided by the Reggio Emilia approach to early years education, you...