Telemarketing Agent

**Come and be a Smart User.**

Founded in 2012, Smart User is the leading renewables and energy solutions business in Australia, based in Victoria. Helping over 300,000 households of its customers to decarbonize and reduce their environmental footprint.

At Smart User, we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. A challenging career. An exciting industry. And the support to grow and explore your potential.

Smart User. Innovation Energy Solutions.
For more information contact:
Livius - 0415 156 925

**The Role**:
Due to the rapid expansion of the company, the company is currently looking for a Customer Service Specialist (Telemarketing) as you would play a key role in communicating and managing relations with local motels that might be for VEU.

This is a great opportunity to gain invaluable career development and will allow you to utilize and develop your customer service skills as well as troubleshooting and problem-solving skills.

**Is this for you?**
- To be considered for this high profile customer facing role, you will have or be able to demonstrate:
Excellent time management, problem-solving, and customer service skills
- Keep the customer at the center of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer issues, and managing exception cases or complaints effectively
- Accept inquiries escalated by the Resolution and Inbound Sales teams for residential customers (length or more complex issues) to work the inquiry through to resolution and avoid further escalation

**Great team to join**

It's an exciting time to join Smart User. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and our people.

We are looking for someone ready to hit the ground running and take on this role with all the challenges that come with it.

**Your daily responsibilities include, but are not limited to**:

- Independently take carriage of client matters from beginning to end
- Coordination of Outbound and Inbound Inquiries
- Provide advice regarding energy-saving product matters
- Scheduling & coordinating appointments with technicians to handle
- Perform high-volume consultation which involves advising energy-saving strategies and opportunities
- Keep us up to date regarding any matters relating to the Victorian energy saving program.
- Report any work concerns or queries to the supervisor
- Responding to and resolving client matters & managing difficult cases or complaints effectively
- Documentation of all relevant information on the CRM to provide clear instructions for installers

**Company Requirements**
- Able to think pragmatically, suggest practical solutions to manage and mitigate
- Successful applicants must have excellent interpersonal, verbal, and written communication skills with a proven ability to build long-term relationships with clients
- Has strong organizational skills and the ability to manage files in a high-volume, fast-paced environment
- Has impressive telephone manner, well-spoken, exceptional interpersonal skills
- Be inclined to the opportunity to learn and upskill
- The ability to complete your tasks as an individual as well as working as a team
- Australian Working Rights

**What's in it for you?**

Smart User offers the following to our team members:

- Free product sales
- Entry-Level Positions
- Full-time stable position
- Warm outbound calls
- Base salary and uncapped commission structure
- Team social gatherings, our team likes to have some fun
- A friendly, supportive environment where you can enjoy going to work each day.
- Regular Team Bonding sessions (food)
- Access to ample car space
- The opportunity to upskill and develop your career
- Employee discounts

**Career Opportunities**
- Team Leader
- Assistant Manager
- Project Manager
- Operations Manager
- State Operations Manager

**How to Apply**

Please submit your resume through indeed, or contact us from the number above.

For further information please find the attached link below:
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 38 per week

**Salary**: From $23.00 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
Must be vaccinated

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- telemarketing: 1 year (preferred)

Work Authorisation:

- Australia (required)