Motor Vehicle Claims Specialist

2 months ago


Melbourne, Australia Mars Recruitment Full time

Our client in the insurance industry are seeking a Recoveries Specialist. You will be responsible for managing a portfolio of credit hire and repairer claims to conclusion or escalation. The role maintains a high standard of claim settlements through assessing liability, recovery potential and negotiating with third parties and insurers.

Key Responsibilities:

- Communicate with key internal and external stakeholders
- Investigate all evidential requirements to progress the claim
- Review and interpret claim related documentation
- Research and assess market rate evidence for the invoice period
- Proactively negotiate the recovery % of at fault claims with insurers
- Negotiate settlement with insurers
- Prepare thorough file details to escalate a claim to the legal department when deemed appropriate
- Track the collection of monies, confirm payment has been received once settlement is agreed upon and close file appropriately
- Develop strong relationships with key stakeholders across the company

What we are looking for:

- Tertiary qualification desirable but not essential.
- Previous experience managing a portfolio of claims.
- Motor Vehicle Hire/ Credit hire knowledge/ insurance industry experience
- Strong decision making and analytical skills
- Excellent negotiation and conflict management skills
- Ability to work under pressure and multi-task effectively
- Maintain a high degree of confidentiality and privacy



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