Service Advisor

3 weeks ago

Burwood, Australia Penfold Motors Burwood Full time

The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai and Suzuki. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.

**About the Role**
We are seeking a motivated and enthusiastic Trainee Service Advisor to join our Audi service team on a full-time basis in Burwood.

As a Trainee Service Advisor, you will be someone who enjoys a challenge, working in a team environment with great customer service skills.

**Responsibilities**:

- Being the first point of contact for our customers, you will determine their requirements and help make their experience at Audi as seamless as possible
- Liaising with the workshop and parts departments
- Quote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experience
- Meeting and exceeding manufacturers CSI targets
- Build and maintain positive customer and employee relationships
- Maintain regulars contact with customers to provide updates
- Handle customer complaints and concerns with prompt solutions-based outcomes

**Requirements for the role will involve the following**:

- Excellent communication, numeracy and customer service skills
- Willing to go above and beyond to exceed customer expectations and create memorable customer experiences
- Punctual, reliable, confident and friendly
- Have a professional attitude and be well organised
- Current driver license
- Be able to work in a team environment
- Demonstrate care and attention to detail
- Have the right to work in Australia

**What we offer**:

- Attractive salary and commission package
- Employee Assistance Program offering comprehensive health and wellbeing support
- The opportunity to work in a well established company with an excellent reputation for customer service
- A dynamic and friendly work environment with plenty of on the job training
- The opportunity to participate in Audi factory training
- Career opportunities that only come with working within one of the largest automotive companies

Being part of a much larger business, there is plenty of opportunity over time to grow and develop your potential throughout the wider business.

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

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