Service Advisor

1 week ago


Burwood, Victoria, Australia Penfold Motors Burwood Full time

The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu.

Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.


About the Role

We are seeking a motivated and enthusiastic Service Advisor to join our team on a full-time basis at Audi Burwood.

This position would be ideal for an experienced individual who is eager to further themselves within the premium automotive segment.


As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment and is passionate about providing customers with a consistently outstanding experience.


Responsibilities:

  • Being the first point of contact for our customers, you will determine their requirements and communicate with them to ensure a positive customer experience
  • Liaising with the workshop and parts departments
  • Quote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experience
  • Meeting and exceeding manufacturers CSI targets

Requirements for the role will involve the following:

  • Previous experience in a similar role with Audi or European prestige brands is preferable, although not essential
  • Excellent communication, numeracy and customer service skills
  • Willing to go above and beyond to exceed customer expectations
  • Sound automotive technical knowledge
  • Punctual and reliable
  • Have a professional attitude and be well organised
  • Current driver licence
  • Be able to work in a team environment
  • Demonstrate a high level of care and attention to detail
  • Able to work Monday to Friday 7:30am 5:30pm

What we offer:

  • Attractive salary and commission package
  • Car allowance or company car provided
  • The opportunity to work in a wellestablished company with an excellent reputation for customer service
  • A dynamic and friendly work environment
  • Career opportunities that only come with working within one of the largest automotive companies
If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you


All Penfold Motors employees must be entitled to work in Australia and will be required to complete a Federal Police Check.


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