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Team Leader, Visitor Engagement Sw

3 months ago

Melbourne, Australia Museum Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Part time / Until 31 December 2024

Organisation: Museum Victoria

**Salary**: $66,063 - $72,985

Occupation: Customer Service/Call Centre

Reference: VG/MV/3171B

Australia's largest public museum organisation is seeking a Team Leader to provide day-to-day supervision of the Visitor Engagement team at Scienceworks.

**Team Leader, Visitor Engagement, Scienceworks**

Australia's largest public museum organisation is seeking a Team Leader to provide day-to-day supervision of the Visitor Engagement team at Scienceworks.

**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

To learn more about Museums Victoria, please visit About us - Museums Victoria

**ABOUT THE POSITION**:
The primary responsibility of the Team Leader will be to provide day-to-day supervision of a Visitor Engagement team to delivery high-quality customer service to visitors. The Team Leader will support the Visitor Engagement Operations Officer in organising and delivering operational requirements within the visitor engagement team at SW, including rostering, training and induction programs.

**NOTABE SKILLS AND EXPERIENCE**
- Experience leading and providing support to a team in delivering exceptional customer service in a museum setting.
- Strong interpersonal and communication skills with notable experience working with internal and external stakeholders.
- Demonstrated skills in the use of computerised systems, including ticketing, booking and point of sale systems.
- Demonstrated experience in problem solving and complaint resolution in a fast-paced busy work environment.

The successful applicant will be able to work 8 days across a fortnight, including every second weekend, and occasional evenings as needed.

**OTHER INFORMATION**

This is a part-time (0.8 FTE) Fixed-Term position until 31 December 2024. The salary on offer is $66,063 base of grade (pro rata) + 11% superannuation.

**HOW TO APPLY?**

To view the position description, visit Careers - Museums Victoria; for more information about this position, please contact **Rachel Vrsecky on 0468 540 343**

To apply, please send your cover letter, Resume, and a statement addressing each of the Key Selection Criteria by visiting Careers - Museums Victoria

**APPLICATIONS CLOSE**:Thursday 16 May 2024 (11.59 PM)