IT Service Desk Analyst
1 month ago
**Based in Knoxfield**:
- **Full time permanent position - 3 shift patterns commencing at either 6am, 8am or 11am**:
- **Rotating on call roster (attracts weekly allowance)**
PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are Australia’s largest family operated Foodservice company with over 800 company owned trucks and customer service focused drivers making daily deliveries.
With an extensive range of fresh meat and seafood, together with frozen products, drygoods, paper products and cleaning solutions for the Foodservice Industry, PFD has proven their unwavering commitment to their customers and are considered a source of innovation, a provider of insight, a solver of problems. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.
**The Role**
Provide a single point of contact (SPOC) between the organisation, its employees, customer’s, business partners and related stake holders.
**Key Responsibilities**
- Provide 1st level onsite support for local and remote team members electronically, in person or via phone;
- Participation in on-call rotation;
- Provide end user support & troubleshooting to meet defined First Call Resolution (FCR) targets;
- Log all service desk interactions and document issue resolution using the IT Service Desk Management Tool;
- Monitor, triage, prioritise and escalate issues to meet/exceed Service Level Agreements (SLAs);
- Escalate major incidents, initiate Incident Bridge(s), and provide ongoing end-user notification;
- Document and record work instructions in the IT knowledge database to support knowledge sharing with other team members;
- User administration including adding, changing and deleting user accounts;
- Respond to security incidents, action as per approved playbooks and escalate to 2nd / 3rd level where appropriate;
- Utilise and comply with all relevant ITIL processes including but not limited to Incident, Service Request Fulfilment, Asset and Configuration Management;
- Assist with educating team members of the correct usage and request types in the service desk portal to reduce future Service Desk phone call volumes.
**Key Competencies, Skills and Qualifications**
- 1+ years’ experience working in a customer service focused role or any other IT related role;
- Working knowledge of ITIL principles and processes;
- Demonstrated supporting knowledge of End User Compute hardware including laptops, desktops, mobile devices, & printers;
- Sound understanding of Windows 10/11, Office 365, Outlook, Exchange, SharePoint & OneDrive;
- Knowledge of basic networking such as TCP/IP, DHCP, DNS, and IP addressing / subnets, required to support basic desktop troubleshooting;
- Tertiary qualification to Certificate Level III or higher, or a related industry/vendor qualification;
- Microsoft certifications (highly regarded);
- ITIL Foundation Certificate (highly regarded);
- Jira Service Desk experience (highly regarded);
- Previous experiencing in a Level 1 helpdesk (highly regarded).
We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).
As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._
**PFD Food Services is an Equal Employment Opportunity employer
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full timeDescription Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...
-
Service Desk Analyst
3 weeks ago
Melbourne, Australia Service Stream Full timeDescription Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Technology People Australia Full timeService Desk Analyst Contract 6 Months- $ Per DayMy client is looking for a Service Desk Analyst to join a busy service desk.Key Skills: Excellent communication experience Service Now experience Ability to have a high first fix rate Must be able to demonstrate professionalismThis role is 6 months and will be hybrid for the right Service Desk Analyst.
-
Service Desk Analyst L1
2 weeks ago
Melbourne, Victoria, Australia Brennan IT Full timeBrennan ITWe are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.Benefits of working at Brennan IT:An awesome team of people to work with Flexible working arrangements Opportunity to gain...
-
Service Desk Analyst L1
2 weeks ago
Melbourne, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
Service Desk Analyst
3 weeks ago
South Melbourne, Australia Clicks IT Recruitment Full timeService Desk Analyst **Commencement**: ASAP **End Date**: February 2024 **Location**: Frankston at least 4 days/week and working from home. **Reports to (Title)**: End User Services Team Leader **Must haves**: - A natural drive for good customer outcomes, be a good communicator, be a self-starter - Seeking someone with experience - Knowledgeable in...
-
Service Desk L1
2 weeks ago
Melbourne, Victoria, Australia Brennan IT Full timeAwesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Melbourne.Bullet Points Join Australia's #1 Managed Service Provider Have access to online learning and technical certification bonus Tailored career development plans to suit your aspirationsFull Job DescriptionBrennan ITWe are a national company with a...
-
Service Desk Analyst L1
2 weeks ago
Melbourne, Victoria, Australia Brennan IT Full timeWhy work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...
-
Service Desk Analyst L1
2 weeks ago
Melbourne, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
IT Service Desk Analyst
4 weeks ago
Melbourne, Australia Profusion Group Full time**Company Overview** *** Profusion is working with a global client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team. **Role Overview** *** Working as an IT Service Desk Analyst you will work across L1 and L2 tickets joining an established Service Desk team who support a medium sized global corporate...
-
Service Desk Analyst
2 weeks ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Granite Consulting Australia Full timeThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way.Essential: Minimum of 23 years' experience in an IT support/helpdesk/service desk role...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Granite Consulting Full timeAmazing culture Melbourne based with some regional travel Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...
-
Service Desk Analyst
3 weeks ago
Melbourne City Centre, Australia HAYS Full time8 Week Contract | Immediately Available Service Desk Analyst | 2+ Years Experience | Melbourne CBD 1ST & 2ND LINE TECHNICAL SUPPORT - Immediate Start - Professional, friendly team working within a collaborative environment - Hybrid work environment, providing support to CBD Office IT Service Desk Analyst job available at cutting-edge Energy organisation |...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Granite Consulting Full timeAmazing culture Melbourne based with some regional travel Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...
-
Service Desk Analyst
1 week ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH102429_1685665320 **Contact** Chris Mackay **Posted** about 2 hours ago Service Desk Analyst - Initial 4 - 6 Month contract opportunity - Inner City Location - Private Healthcare - Level 1 and 2 Support - Hyper Care This large private...
-
Service Desk Analyst L1
1 week ago
Melbourne, Australia Brennan IT Full timeWhy work for Brennan? At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because...
-
IT Service Desk Analyst
3 weeks ago
Melbourne, Australia Corptec Technology Partners Full time**About Corptec** - Corptec Technology Partners is an international player in the areas of business transformation and organizational performance. Our diversified client portfolio includes Australia’s best and brightest in FinTech, Retail, Telco, and Government organizations. We’re urgently hiring an **IT Service Desk Analyst** to join our client. As a...
-
IT Service Desk Analyst
3 weeks ago
Melbourne, Australia Australian Bureau of Meteorology Full timeAPS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...
-
Service Desk Analyst
4 weeks ago
Melbourne City Centre, Australia HAYS Full timeService Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....
