Hotel Duty Manager

3 weeks ago

Sydney, Australia DOMA HOTELS Full time

**Our Story**

Little National Hotel is not just a place to stay; it's an experience. Redefining the concept of boutique luxury by blending modern design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.

Conveniently placed above the Wynyard Station with entry on Clarence Street, LNHS provides 230 high-tech, luxurious rooms, a guest gym, sprawling library and an exclusive rooftop garden bar. With the very quick rail connection to the airport and walkability to the commercial and retail core of the Sydney CBD (including underground connections to Barangaroo and George Street), the hotel provides the perfect recharging base for leisure and business travelers alike.

**About the role**

Our Little National Hotels are all about the little details making a big impact on our guest experiences. As a Duty Manager, you will be responsible for creating little moments for our guests that will keep them coming back for more. Your warm and welcoming personality, coupled with your great local knowledge of Sydney, creates surprising and memorable experiences for our guests, through the creation of REALMoments.

**Responsibilities include**:

- Leading service-excellence operations of the Front Office within the hotel
- Management of customer feedback and complaints
- Delivering exceptional service experiences
- Overseeing the implementation of Doma Hotels policies and procedures

The Duty Manager is required to mentor and act as role models for all junior staff and uphold the service standard by leading by example. A Duty Manager possesses the ability to make sound decisions based on situation analysis ensuring policies and procedures are adhered to. Hotel guest and staff safety is paramount and therefore this role must be trained as a fire warden and hold a current RSA and First Aid certificate.

**What you will bring**

we constantly strive to find exceptional individuals who contribute to our team’s success Your natural flare exudes passion and ambition. A guest service expert, with a keen eye for detail.

Naturally, your previous years in a supervisory role within a luxury hospitality setting, will come highly regarded. As will the following:

- knowledge and skills at a level adequate to train the Front Office Team
- advanced time management skills and ability to manage other competing priorities
- motivation to build strong rapport with guests and colleagues through effective communication
- leadership and mentoring capabilities to build an inclusive and supportive team
- ability work under mínimal supervision and maintain the confidentiality of guest information and pertinent hotel data
- excellent personal presentation and presence
- willingness and ability to exceed expectations
- Ability to work rotating shift including early mornings, evenings, and weekends

**Why you want to join our Team**

At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.

If you wish to know more about the role, including position description. Jump on our website Doma Hotels and contact Doma HR.
- Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

This role is available to applicants with full working rights in Australia.

Schedule:

- Rotating roster
- Weekend availability

Application Question(s):

- Availability to work Rotating Roster (morning, evenings, weekends)

Licence/Certification:

- RSA (preferred)
- First Aid Certification (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 01/04/2024
Expected Start Date: 06/03/2024

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