Food and Beverage Attendant

1 month ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Full Time

About Capella Hotels and Resorts.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Food and Beverage Attendant is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of memorable dining experiences for all guests. The individual anticipates and provides personalised service towards our guests and is knowledgeable about menu options, beverage lists and daily specials.

The Role

Be attentive and anticipate guests' service needs, including creating connections to understand their preferences in order to provide personalised service.
Up-sell and promote specials advertised in the outlet.
Be knowledgeable of food and beverage items on the menu and have the ability to recommend menu combinations and up sell alternatives.
Assist other colleagues to ensure proper coverage and prompt guest service.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Recognises the importance of Forbes standards to deliver excellent service performance.
Ensures guests feedbacks and complains are communicated promptly to management.
Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Be knowledgeable of and follow appropriate procedures for serving alcohol.
Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

Talent Profile

Prior experience in similar role/capacity is ideal.
Working knowledge of restaurant systems (Symphony) is preferred but not required.
Good communicator with personable character and a passion in guest relations management.
Good command of written and spoken English.
Valid working rights in Australia.

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