Hotel Operations Manager

2 months ago

Sydney, Australia silk Full time

Sydney location
- Attractive and competitive salary
- Career development opportunities and succession planning

**About the role**:
As our Operations Manager you will be overseeing properties in Sydney, and be responsible for managing all operational aspects within your portfolio, delivering sustainable results by exceeding customer and client expectations.
- Manage financial aspects of your business unit including annual budgeting, cost control and reporting
- Develop site improvement proposals
- Encourage team members to develop their skills through performance planning
- Work closely with Site Managers to ensure all legislative compliance and standards are met
- Responsible for recruitment, disciplinary procedures, performance evaluations, training and development of all housekeeping staff & leadership team
- Adherence to workplace health and safety policies and procedures, attends safety meetings or training where required

**About You**:
You are well versed in hotel management and understand the nuances of delivering exceptional housekeeping services. You can influence change, pivot as needed and thrive in a demanding environment. You will bring professionalism, innovation, resilience, and leadership expertise to the role, in addition to:

- Exceptional stakeholder management skills
- Proven financial and analytical skills in interpreting budgets and forecasting
- Strong and decisive leadership skills with ability to build effective, engaged & motivated teams
- Confident in presenting solutions and continuous improvement initiatives to client
- Hospitality or Business qualifications well regarded

**About Us**:
Silk Hospitality specialises in delivering outsourced housekeeping solutions to hotels across Australia. Focused solely on the accommodation industry, Silk has a strong appreciation of the importance of quality and the guest experience. Seamlessly integrating with a hotel’s brand, standards, and image.

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