Premium and Credit Account Manager

2 weeks ago

Melbourne, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

**Responsibilities**:
**Your Role**
Premium and Credit is a fundamental function within Workers Compensation. Like any form of insurance, all employers are required to pay a premium to ensure that their workplace retains a work cover policy to protect their workers in case of an incident. The calculation of Premium and follow-up of and Premium Payments is undertaken by our team of Premium and Credit experts.

As a Premium and Credit Account Manager, you will be responsible for providing support to GB’s Premium and Credit team, along with supporting employer’s premium and credit enquiries relating to their WorkCover Registration. You’ll achieve this service by engaging with your wider team of premium and credit experts to ensure our clients’ needs are met in this important function.

**You will add value to Gallagher Bassett across the following**:

- Providing a professional and customer focused premium management service for all Workers Compensation clients
- Processing renewals and annual adjustments to premium for our clients
- Maintenance of employer information and workplace details within the Acction database
- Answering premium related queries via telephone, written correspondence or client visit
- Completing accurate assessment/allocation of Workers Compensation Industry Classifications, premium calculations, Succession & Grouping for clients
- Controlling the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
- Investigating legal recovery action as required
- Developing and maintaining credit management policies

Qualifications:
**We’re interested in hearing from people who possess**:

- Experience in a customer/client service based role or in insurance fund administration and/or credit collections
- Workers Compensation knowledge and experience, ideally in Premium and/or Credit management is preferred, but not essential to your success
- Attention to detail and critical thinking skills and an aptitude for working in a fast-paced environment
- Excellent customer service, communication and interpersonal skills

**If you live our values and demonstrate the people capabilities, we can offer you the following**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**To apply**

To be considered for this opportunity you must have right to live and work in Australia when applying.

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