Position Description

2 weeks ago

Kangaroo Flat, Australia Bendigo Community Health Services Full time

**BENDIGO COMMUNITY HEALTH SERVICES**

Position Description IT Projects and Support Officer
JUNE 2024

**POSITION TITLE: IT PROJECTS AND SUPPORT OFFICER**

**Award**:Health and Allied Services, Managers and Administrative
Workers (Victorian Stand-Alone Community Health
Services) (Multi Employer) Enterprise Agreement 2022
- 2026

**Classification**:Management & Administrative Officer Grade 3 (HS3)

**Site**:This position is primarily based at our Kangaroo Flat site,
however may be required to work from any BCHS’ site or
outreach location as negotiated.

**Hours per fortnight**:76 hours per fortnight (1.0 FTE)

**Tenure**:Fixed Term - 12 months

**Position description**
**developed**:
June 2024

**Responsible to**:Senior Leader IMT

**We want (Vision)**

Better health and wellbeing across generations.

**We exist (Mission)**

To work hand in hand with our community to achieve healthier lives.

**We strive for (Values)**
- **Integrity**

We are authentic and accountable, and we honour our obligations.
- **Respect**

We build respectful relationships through trust, empathy and collaboration.
- **Inclusive**

We recognise and promote accessible, safe and holistic supports and services as a basic

human right.
- **Innovation**

Through continuous learning, we ensure an agile, responsive and sustainable service.
- **Togetherness**

We create a sense of connectedness, pride and support through enjoying our work and

being passionate about making a difference.***

**Our pillars**
**Consumer and**

**Community**
**Influence Visible Sustainable**

**The change**
**we want to**

**see**

People in our
community,

especially those
most in need,
have improved

health and
wellbeing

We use evidence,
data and the voice
of our community

to shape our
supports and

services

Our service is
identified as a

quality provider
and our people

are recognised as
leaders

Our sustainability
is based on a

healthy culture,
improved
systems,

outcomes and
growth

**BENDIGO COMMUNITY HEALTH SERVICES**

Position Description IT Projects and Support Officer
JUNE 2024

**The Role of the Team**

The Information Management and Technology (IMT) team delivers high quality, timely and

responsive IMT services to internal Bendigo Community Health Services (BCHS) clients and

organisational stakeholders. The team is primarily responsible for developing, implementing,

maintaining and reporting on a range of information management systems. The team supports,

informs and influences the strategic direction of BCHS IMT.

This position also supports the IMT priorities for the Loddon Children’s Health and Wellbeing

Local - a new service for which BCHS is the lead agency (details below).***

**Position Role**

The IT Projects and Support Officer aims to support the delivery of safe, high-quality health and

community services by taking responsibility for IMT related project work and providing ongoing

training and technical support to BCHS staff and relevant external funded partners across the

region. The role will be pivotal in ensuring that BCHS’ staff are confident in their use of the

required information technology and communications systems, and that the systems are

optimised to support service delivery, data collection and assist collaboration across internal

and external stakeholders. Day to day you will administer and maintain the BCHS’ information

technology infrastructure and ensure the protection of records and security of information in line

with legal and accountability requirements.

The position has dedicated FTE (2 days per week) to support the implementation of the Loddon

Children’s Health and Wellbeing Local (LCHWL) across the region. The LCHWL has recently

been established in response to the Royal Commission into Victoria’s Mental Health System.

The LCHWL is led by Bendigo Community Health Services in partnership with Bendigo Health

and regional partners Bendigo and District Aboriginal Cooperative, Njernda Aboriginal

Corporation, Echuca Regional Health, Dhelkaya Health, Sunbury and Cobaw Community

Health, North Central LLEN and Maryborough District Health. Partner organisations will be

using BCHS’ systems for the client record and for data collection purposes. You will also take

the lead on IMT based projects pertaining to the LCHWL.

Development of positive relationships with both internal and external stakeholders will assist to

ensure the delivery of technical support and information services, offering industry best practice

to the organisation.

**Position Responsibilities**

The responsibilities of the position are:

- Take a lead in BCHS and LCHWL IMT based projects as required.
- Work with peers and senior leaders to develop business improvements, project briefs and

business cases.
- Develop and implement training resources for client relationship management (CRM)

systems.
- Assist in facilitating BCHS and LCHWL reporting and data management requirements.
- Support and maintain BCHS and LCHWL

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