Customer Experience Specialist

4 weeks ago

Docklands, Australia bp Full time

Location
- Australia - Docklands
- Travel required
- No travel is expected with this role
- Job category
- Business Support
- Relocation available
- This role is not eligible for relocation
- Job type
- Professionals
- Job code
- RQ059125
- Experience level
- Entry

Job summary

**Entity**:
Finance
**Job Family Group**:
Business Support Group
**Job Summary**:
We are now seeking a Customer Experience Specialist to join our team at bp The role will be responsible for providing a low-effort customer experience for Premium accounts across Australia and New Zealand. If you are a self-starter with exceptional customer service focus and a passion for digital, read on

**Please be aware that all bp ANZ employees must be Permanent Residents or Citizens of Australia or New Zealand.**

**About the Role**:

- Respond to customers and partners across a suite of digital platforms.
- Demonstrate winning customer service techniques such as emotional empathy, patience, advocacy and conflict resolution and ability to diffuse escalating emotions.
- Provide a low effort customer experience for all interactions including first call resolution.
- Develop & maintain professional working relationships consistent with GBS’s core values.
- Strong focus on leaning in, suggesting & driving continuous improvement to enhance the customer experience & reduce rework or additional costs back to the business.
- Build an in-depth knowledge of Premium accounts, the customer offer & inhibitors. Provide insights back to the business with a lens of continuous improvement.
- Build & manage relationships with GBS India through sharing best practice & knowledge to ensure a consistent customer experience.

**About You**:

- Demonstrated experience in a corporate customer experience environment.
- Demonstrated ability in key account management.
- Demonstrated ability to interpret customer requirements, diagnose issues & identify solutions.
- Strong writing and communication skills plus practice active listening.
- Ability to work & learn collaboratively in a team environment.
- Strong attention to detail, excellent organisation & time management skills.
- JDE, Salesforce, CRM, experience.
- Experience in stakeholder management & influencing outcomes.

**The benefits**:
Bp offers a vibrant, collaborative work culture in a company that closely follows its values. We are dedicated to developing your career and reward our people with a competitive package coupled with benefits that reflect these values.
- Generous salary package including annual bonus program, super & fuel.
- Excellent work-life balance & flexible working arrangements.
- Collaborative environment that celebrates achievements, diversity and culture.
- Ongoing career opportunities in a global organisation.
- Career development and mentoring programs.
- Collaborative team with a safety-first approach.

**Travel Requirement**

No travel is expected with this role
**Relocation Assistance**:
This role is not eligible for relocation
**Remote Type**:
This position is a hybrid of office/remote working
**Skills**:
**Legal Disclaimer**:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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