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Care for Customer Specialist
3 months ago
Req ID: 69554
Department:
National Business Centre
Division:
Australia Commercial
Location:
Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
As a Care for Customer Specialist, you will deliver a great on boarding experience to drive customer engagement.
You will ensure customers activate (access and use) their recently opened commercial products, check for other cross-sell opportunities and educate customers on Small Business value adds.
Role Location: 833 Collins Street, Docklands VIC 3008
Role Type:
Permanent
Schedule:
Full Time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Professional phone manner/etiquette
Oral and written communication skills
Adhering to structured roster/operating rhythm
Understanding of small business & commercial markets
Thorough knowledge of ANZ procedure, products and services (desired not essential)
Understanding of Money In, Managing Money, Money Out and cash flow concepts
You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
