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Care for Customer Specialist

3 months ago

Docklands, Australia ANZ Banking Group Full time

**Req ID**: 64893
**Department**: AC Small Business Banking
**Division**: Australia Commercial
**Location**: Docklands
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

As a Care for Customer Specialist, you will deliver a great on boarding experience to drive customer engagement. You will ensure customers activate (access and use) their recently opened commercial products, check for other cross-sell opportunities and educate customers on Small Business value adds.

**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent
**Schedule**: Full Time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Professional phone manner/etiquette
Oral and written communication skills
Adhering to structured roster/operating rhythm
Understanding of small business & commercial markets
Thorough knowledge of ANZ procedure, products and services (desired not essential)
Understanding of Money In, Managing Money, Money Out and cash flow concepts

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

01/05/2024, 11.59pm, (Melbourne Australia)