Customer Engagement Lead

1 month ago

Erskine Park, Australia Linfox Full time

Job no:
757496
Work type:
Full time

**Location**:
Erskine Park - NSW - Australia
Applications close:
29 Oct 2024 11:55 PM AUS Eastern Daylight Time

Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As a specialist, we support major customers, including some of Australia’s favourite beer, wine and spirit brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest privately owned logistics business, and BevChain benefits from Linfox’s extensive scale, resources and logistics network. Create a career to be proud of. Expect all this and more when you join us at BevChain.

What does the job look like?

BevChain Erskine Park warehouse operation requires an experienced customer service professional to oversee the seamless delivery of logistics and operational services while ensuring an exceptional customer experience.

As a Customer Engagement Lead you will deliver an exceptional customer experience, acting as a key link between customers, teams and providers. The role emphasises continuous improvement, adherence to SLAs and supports the success of the logistics and operations functions. Hours will be Monday to Friday 8am to 4pm.

Key responsibilities:

- Liaise with multiple stakeholders to optimise service delivery, address issues and enhance overall customer satisfaction
- Monitor and ensure adherence to SLAs, identifying and address any deviations to maintain service excellence
- Foster an environment that encourages team members to embrace continuous improvement, empower them to identify and implement enhancements in service efficiency.
- Ensure customers’ needs are understood and deliver solutions that exceed their expectations.
- Utilise data analytics to monitor service delivery metrics, identify trends, and inform decision-making

Are you the one?

To be successful in this role, you have experience in customer service and looking to take the next step in your career. You can demonstrate:

- Proven experience in logistics, operations, or supply chain, with a focus on service delivery and customer experience.
- Strong understanding of logistics processes, including transportation, warehousing, and inventory management.
- Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships and collaborate with internal teams.
- Experience with CRM systems and logistics management software.
- Strong problem-solving skills and the ability to manage and resolve complex issues

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet BevChain's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

  • Customer Engagement Lead

    1 month ago

    Erskine Park, Australia Linfox Full time

    Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As a specialist, we support major customers, including some of Australia’s favourite beer, wine and spirit brands.  Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability...

  • Customer Engagement Officer

    3 weeks ago

    Deer Park, Australia NeuroRehab Allied Health Network Full time

    **Posted**: 08/11/2024**Closing Date**: 07/12/2024**Salary**: $59,536.00 - $59,536.00**Job Type**: Permanent - Full Time**Location**: Deer Park**Job Category**: Customer Engagement Team**NeuroRehab Allied Health Network exists to empower people with a neurological condition to live life full of choice, inclusion and new possibilities.** Our core values are...

  • Customer Engagement Officer

    3 months ago

    Deer Park, Australia NeuroRehab Allied Health Network Full time

    **Posted**: 30/08/2024**Closing Date**: 29/09/2024**Job Type**: Permanent - Full Time**Location**: Deer Park**Job Category**: Customer Engagement Team**NeuroRehab Allied Health Network exists to empower people with a neurological condition to live life full of choice, inclusion and new possibilities.** Our core values are - We’re on your team, We...

  • Customer Service Manager

    3 weeks ago

    Erskine Park, New South Wales, Australia Linfox Full time

    At Linfox, we're seeking a seasoned Customer Service Manager to spearhead our team at our Erskine Park Healthcare site. This pivotal role demands a results-driven leader who can ensure exceptional customer service for both internal and external clients by effectively managing and motivating the Customer Service Team.### Key Responsibilities:Customer...

  • Customer Engagement Specialist

    6 days ago

    Parramatta Park, Queensland, Australia Chandler Macleod Full time

    About Us: Chandler Macleod is a leading recruitment agency with a strong presence in the Australian market. We pride ourselves on delivering exceptional customer service to our clients and candidates alike.Job Summary: We are seeking a highly motivated Customer Engagement Specialist to join our team. This role will be responsible for providing outstanding...

  • Customer Engagement Specialist

    2 weeks ago

    Parramatta Park, Queensland, Australia Chandler Macleod Full time

    Job DescriptionWe are seeking a skilled Customer Engagement Specialist to join our team at Chandler Macleod. As a frontline representative of the Authority, you will deliver exceptional customer service to stakeholders, community members, and visitors.Key Responsibilities:Coordinate proactive customer/community communications through various channels to...

  • Customer Engagement Representative

    1 week ago

    Parramatta Park, Queensland, Australia Chandler Macleod Full time

    OverviewWe are seeking a highly skilled Customer Engagement Representative to join our team at Chandler Macleod. This role requires an individual with exceptional customer service skills, who can effectively manage multiple communication channels and provide high-quality support to stakeholders, community members, and visitors.Key Responsibilities:Coordinate...

  • Customer Engagement Specialist

    4 weeks ago

    Parramatta Park, Queensland, Australia Accor Full time

    About the RoleWe are seeking a skilled Customer Engagement Specialist to join our Parramatta Sales team. As a Loyalty Sales Consultant, you will be responsible for calling recent guests of an Accor Hotel, inviting them to a FREE night at our hotels, as well as enjoying up to 50% off Accor room bookings & dining, if they agree to sign up to our Loyalty Member...

  • Customer Experience

    5 months ago

    Moore Park, Australia Venues NSW Full time

    Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500...

  • Starplex Customer Engagement Coordinator

    6 months ago

    Evanston Park, Australia Trinity College Full time

    **Unique opportunity supporting our delivery of exceptional Sports, Performing Arts and Community events**: - ** Delivery of people focussed leadership and exceptional service delivery**: - ** An attractive salary package dependant on experience** Opened in 2000, STARplex is owned and operated by Trinity College as a not-for-profit community Centre. With...

  • Customer Service Engagement Coordinator

    2 weeks ago

    Parramatta Park, Queensland, Australia Chandler Macleod Full time

    Role OverviewAs a Customer Service Engagement Coordinator with Chandler Macleod, you will be responsible for delivering exceptional customer service to stakeholders, community, and visitors as a frontline representative of the Authority. This includes effective first-line response to enquiries and feedback through multiple communication channels to...

  • Customer Service Engagement Specialist

    3 weeks ago

    Parramatta Park, Queensland, Australia Chandler Macleod Full time

    Job SummaryThis role involves delivering exceptional customer service as a frontline representative of Chandler Macleod, handling enquiries and feedback through various communication channels. The successful candidate will be responsible for resolving customer complaints, escalating unresolved issues, and promoting projects and activities through proactive...

  • Customer Service Engagement Officer

    3 weeks ago

    Parramatta Park, Queensland, Australia Chandler Macleod Full time

    Main Responsibilities:As a Customer Service Engagement Officer at Chandler Macleod, you will be responsible for delivering exceptional customer service to stakeholders, community members, and visitors. You will handle first-line responses to enquiries and feedback through various communication channels, including email, web form, phone, social media, and...

  • Customer Account Specialist

    1 month ago

    Erskine Park, New South Wales, Australia Cleanaway Full time

    About the RoleWe are seeking a highly skilled Customer Account Specialist to join our team at Cleanaway. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our major customers, ensuring seamless delivery of waste management solutions.Key ResponsibilitiesAct as the primary point of contact for...

  • Customer Service Engagement Officer

    4 weeks ago

    Parramatta Park, Queensland, Australia Chandler Macleod Full time

    Job SummaryAs a Customer Service Engagement Officer at Chandler Macleod, you will play a vital role in delivering exceptional customer service to stakeholders, community members, and visitors. Your primary responsibility will be to provide effective first-line responses to enquiries and feedback through various communication channels, including email, web...

  • Sales and Customer Engagement Specialist

    2 weeks ago

    Parramatta Park, Queensland, Australia Bevilles Jewellers Full time

    About Bevilles JewellersEstablished in 1934, Bevilles has been dedicated to creating a unique retail environment that inspires customers to indulge in high-quality jewellery. Our brand is built on a passion for excellence, innovation, and exceptional customer service.Compensation PackageWe offer a competitive salary of $55,000 per annum, providing a stable...

  • Customer Service Manager

    1 month ago

    Erskine Park, Australia Linfox Full time

    Job no: 757697 Work type: Full time **Location**: Erskine Park - NSW - Australia Applications close: 31 Oct 2024 11:55 PM AUS Eastern Daylight Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in...

  • Customer Service Officer

    6 months ago

    Erskine Park, Australia West Recruitment Full time

    Work From Home 3 days per week - $68,530 + Superannuation - Erskine Park Location **About your new employer** West Recruitment is partnering with a reputable company who has been servicing Australia for 50 years. As the leader in their industry, they provide a complete range of sustainable waste management solutions **About your new job** As an...

  • Starplex Customer Engagement Officer

    7 months ago

    Evanston Park, Australia Trinity College Full time

    **STARplex is on the hunt for a customer service superstar to join our team!** The STARplex Customer Engagement team are at the front of the centre, and work in a fast-paced, customer centric team, to deliver high-quality service. If you are outgoing, enjoy helping people, and love daily interacting, this role is for you! You will be an advocate for...

  • Customer Service Representative

    6 months ago

    Erskine Park, Australia Concept Recruitment Specialists Full time

    Erskine Park area - Immediate start - 4 week temp project role We have exciting entry level opportunities available for motivated and passionate individuals to join a leading, Global business based in Erskine Park. Bring your passion for providing a superior customer service and our client will provide full training in a structured, classroom-type...