Customer Experience

5 months ago

Moore Park, Australia Venues NSW Full time

Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.

Venues NSW takes an intergrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset all of which helps us deliver key projects and secure outstanding content.

ABOUT THE ROLE
This role will have a predominant focus on driving member engagement through the delivery of events and the implementation of digital communications and engagement campaigns. With a focus on current member categories, you will be responsible for the optimisation and implementation of customer-led communications and engagement strategies for members, partners, and customers.

ABOUT YOU
You will be confident in the implementation and measurement of CRM communications and multi-channel customer journeys, as the champion of CRM utilisation and its role in the business. You will have a passion for copywriting with interest in the sporting industry. You will have experience in developing strategies to drive engagement, with specialisation in the digital space. You work well both autonomously and cross-functionally and think creatively to introduce new and different engagement concepts. You are process driven, articulate and demonstrate pride and high attention to detail in your work.
- Relevant tertiary qualifications in a related field complimented by a minimum of 3-5 years’ experience in a similar role.
- Strong attention to detail, work ethic, communication, and passion for live events or the sporting industry.
- Exceptional written and verbal communications skills, to translate complex concepts into simple and user-friendly content.
- Stakeholder engagement skills and proven ability to build rapport.
- Experience in CRM workflow and campaign builds, audience segmentation, maintenance, and optimisation.
- Strong ability to show initiative, think creatively and bring to life new and exciting ideas across various self-lead projects.

Please click here to view the role description.

**Please note**: Applicants must be Australia citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.

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