Tours and Reservations Specialist

3 weeks ago

Sydney, Australia Justified Talent Pty Ltd Full time

**Converting inbound leads**:

- ** Beautiful, central location at Barangaroo**:

- ** Stand out product offering**:

- ** International travel**

**International Leisure Travel. It's your passion. Your jam. Your happy place. Right? And have you heard the news? Aussies are back in the international travel game in big numbers again...**

For the past seven years, Liberty Tours has been building a portfolio and offering its packages to travel agencies. With the introduction of their team of Business Development Managers in the last year or so, they have now emerged as the go-to supplier for many. Join them on their journey to become a leader in mid-market tours by 2027.

Right now, we're looking for a friendly, professional and organised individual to join Liberty Tours, supporting the Business Development Managers, as a **Tours and Reservations Specialist.**

**About Liberty Tours...**

It’s a company that believes that travel is not just about visiting places but creating unforgettable memories.

Their carefully crafted itineraries cater to all tastes, from captivating highlight tours to immersive tailor-made group experiences. With Liberty, travellers delve deeper into each destination, uncovering hidden gems and forging unforgettable memories.

Clients travel confidently with their experienced guides who share their expertise and passion for discovery, ensuring every moment is enriching and enjoyable. Helping Liberty Tours rise up from a medium-sized operator to the major league will take hard work, imagination and creativity - but it will be fun This is your opportunity to embrace the extraordinary.

**Who are you?**

Holding a minimum Cert 3 in Travel, you have travel industry experience in international leisure tours, although it doesn't matter what the segment is... what matters is that you are **passionate about it and will generate exceptional sales results**. In addition, people probably describe you as:

- A quick learner and commercially savvy;
- Good at juggling multiple priorities at the same time;
- Very goal-driven and energetic;
- Self-confident but not overbearing;
- Someone who enjoys interacting with all manner of people;
- A creative and adaptable thinker;
- Comfortable in taking charge of sales situations when needed;
- Resilient;
- Pro-active and keen to take the initiative;
- Good at reading people; and
- Methodologically able to approach the sales process in a well-organised way

**The gig**

As a Tours and Reservations Specialist at Liberty Tours, you'll be at the heart of their operations, driving sales through travel agencies and direct clients. Your role will involve explaining Liberty's exciting travel packages, closing sales, and ensuring bookings are fulfilled seamlessly. You'll work closely with the Business Development Managers to receive and close leads from travel agencies and be the friendly, professional point of contact for all direct client inquiries.

You will be responsible for
- ** Sales Execution**: Engage travel agencies and direct clients with enthusiasm, promoting Liberty's travel packages and closing sales to meet or exceed targets.
- ** Lead Management**: Collaborate with Business Development Managers to efficiently receive, manage, and close leads generated by travel agencies and other sources.
- ** Customer Support**: Provide knowledgeable, prompt responses to client inquiries, explaining package details and customising options to match client needs.
- ** Booking Coordination**: Handle end-to-end booking processes to ensure a smooth, enjoyable experience for clients, managing any necessary changes or confirmations with third-party providers.
- ** Client Relationship Building**: Cultivate a professional, warm connection with each client, serving as their go-to contact for updates, information, and follow-up support.
- ** Sales Administration**: Accurately process payments, issue confirmations, and keep thorough records of transactions, client preferences, and booking details.
- ** Problem Resolution**: Quickly address any travel disruptions or last-minute changes to maintain client satisfaction and uphold the company’s high service standards.
- ** Reporting**: Track key metrics, such as sales performance and customer feedback, and report back to management regularly.

**Why would you?**
- Industry-leading salary - $70K plus Super plus international travel
- Entrepreneurial and progressive owners/leaders
- A beautiful office to work from in the new Barangaroo Tower
- Great clients
- International travel is part of the deal, both for product knowledge and your personal/professional development

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