Call Centre Reservations Agent

3 weeks ago

Sydney, Australia Collette Full time

**Collette is seeking Call Centre Reservations Agents to join our Australia Team. This is remote role within all Australia States.**

**ABOUT COLLETTE: Let Us Show You the World**

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? _Your journey starts here._

**Qualifications & experience**
- 2 years of experience desired directly related to customer service, sales, operations, quality control procedures and/or reporting documentation requirements.
- Passion for customer service, consultative selling, and marketing to high-end travel customers.
- Solution orientation; the ability to identify and proactively solve problems before they arise.
- Knowledge of or aptitude for retail sales principles, methods, and techniques.
- Ability to communicate effectively, both orally and in writing. Ability to create, compose and edit written materials.
- Ability to organise, prioritise and schedule work assignments appropriately.
- Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.

**Tasks & responsibilities**
- Be the “centre” of the universe” for your clients - act as a resource for the client, helping them to navigate Collette and ensuring that they get the services they need.
- Handling telephone enquiries and bookings from travel agents and direct customers.
- Consulting with customers on our product offerings and the advantages of travelling with Collette.
- Planning pre and post-tour tailor-made holiday extensions.
- Offering flight and accommodation upgrades.
- Completion of post-sale administration.
- Offering exceptional service levels to all customers.
- Performing special projects or other related duties as assigned.
- Global support network
- Providing partners with support and grow partnerships.
- Helping support Collette’s 24/7 on-tour resource line.

**Benefits**
- Huge opportunity to grow with the company’s expansion into Australia.
- Passionate & fun team who love travel.
- Employee Assistance Program.
- Paid Volunteer Time.
- Birthday Off Paid.
- Parental Leave.
- Bereavement Leave.
- Travel Credits.
- Gym Reimbursement.

Pay: From $25.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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