Call Centre Reservations Agent
7 months ago
**Collette is seeking Call Centre Reservations Agents to join our Australia Team. This is remote role within all Australia States.**
**ABOUT COLLETTE: Let Us Show You the World**
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? _Your journey starts here._
**Qualifications & experience**
- 2 years of experience desired directly related to customer service, sales, operations, quality control procedures and/or reporting documentation requirements.
- Passion for customer service, consultative selling, and marketing to high-end travel customers.
- Solution orientation; the ability to identify and proactively solve problems before they arise.
- Knowledge of or aptitude for retail sales principles, methods, and techniques.
- Ability to communicate effectively, both orally and in writing. Ability to create, compose and edit written materials.
- Ability to organise, prioritise and schedule work assignments appropriately.
- Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
**Tasks & responsibilities**
- Be the “centre” of the universe” for your clients - act as a resource for the client, helping them to navigate Collette and ensuring that they get the services they need.
- Handling telephone enquiries and bookings from travel agents and direct customers.
- Consulting with customers on our product offerings and the advantages of travelling with Collette.
- Planning pre and post-tour tailor-made holiday extensions.
- Offering flight and accommodation upgrades.
- Completion of post-sale administration.
- Offering exceptional service levels to all customers.
- Performing special projects or other related duties as assigned.
- Global support network
- Providing partners with support and grow partnerships.
- Helping support Collette’s 24/7 on-tour resource line.
**Benefits**
- Huge opportunity to grow with the company’s expansion into Australia.
- Passionate & fun team who love travel.
- Employee Assistance Program.
- Paid Volunteer Time.
- Birthday Off Paid.
- Parental Leave.
- Bereavement Leave.
- Travel Credits.
- Gym Reimbursement.
Pay: From $25.00 per hour
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
Work Location: In person
-
Call Centre Agent
7 months ago
Sydney, Australia Employ Full time12 month FTC - $75k including Super - Monday to Friday Our client is a small NFP Super Fund that has been serving its industry-based members for over 30 years. This Sydney-based fund is seeking to recruit an experienced call centre agent to join their team. - Working within a small contact centre - 12 month fixed term contract - Based in Chullora office (No...
-
Reservations Agent
7 days ago
Sydney, Australia AA Appointments Full time**RESERVATIONS AGENT - SYDNEY** **LOCATION: SYDNEY** - Premium 5 Star Hotel - Sydney CBD Location **ABOUT YOUR NEW EMPLOYER** Our client is a 5 Star Boutique Hotel that boasts career progression, excellent benefits and facilities. They are currently seeking a talented RESERVATIONS AGENT to join their dynamic team. **THE ROLE**: Reporting to the...
-
Reservations Services Agent
6 months ago
Sydney, Australia The Star Entertainment Group Full time**CASUAL** RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are...
-
Reservations Agent
6 months ago
Sydney, Australia House Made Hospitality Full timeWe are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...
-
Reservations Agent
7 months ago
Sydney, Australia House Made Hospitality Full timeWe are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...
-
Reservations Agent
5 days ago
North Sydney, Australia DriveAway Holidays Full timeDriveAway is Australia’s leading self-drive specialist, booking Car Hire, Motorhome Rental and European Leasing to travellers from Australia and New Zealand. Since local and international travel restrictions lifted, we have experienced phenomenal growth. We are now looking for a Reservations Agent to join our inbound call centre in North Sydney. - What...
-
Reservations Agent
5 months ago
Sydney, Australia AccorHotel Full time**Company Description** Swissôtel Sydney, a premium five-star hotel situated in Sydney’s bustling business, retail, and entertainment hub, features 369 elegantly guest rooms and suites designed for both business and leisure travelers seeking contemporary comfort. Swissôtel Sydney is seeking a Full Time Reservations Agent to join our dedicated...
-
Reservation Agent
7 months ago
Sydney, Australia MERCURE Full time**Company Description** You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to...
-
Reservations Services Agent
7 months ago
Sydney, Australia The Star Entertainment Group Full time**RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with...
-
Reservation Agent
4 months ago
Sydney, Australia AccorHotel Full time**Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career...
-
Call Centre Agent
7 months ago
Sydney, Australia GIFT Recruitment Services Full timeWe are on the search for new confident individuals to come join our fun and engaging team here at Fundamental! - Do you love speaking to people and making their day a little bit better? - Do you want a role that offers progression opportunities, with other amazing benefits? - A backpacker or local looking to expand the communications skills with a supportive...
-
Reservations Agent
5 days ago
Sydney, Australia PARKROYAL Darling Harbour Full timePan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We have an exciting opportunity for a Full Time Reservations Agent to join our...
-
Reservations Agent
7 months ago
Sydney, Australia PARKROYAL Darling Harbour Full timeWe are seeking a dynamic and customer-oriented **Reservations Agent - Inbound FIT & Groups**, to join our hotel's reservations team. Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally...
-
Reservations Agent
1 day ago
Sydney, Australia Accor HQ Full timePullman Quay Grand Sydney Harbour is recruiting a dedicated and enthusiastic Full Time Reservation Agent to join our friendly Front Office team. **THE HOTEL** Pullman Quay Grand Sydney Harbour is the embodiment of chic style and sophistication. The hotel is perfectly located in beautiful East Circular Quay, near the iconic Sydney Opera House and Sydney...
-
Reservations Agent
7 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24071302 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W...
-
Reservations Agent
4 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24157087 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is...
-
Reservations Agent
7 months ago
Sydney, Australia AccorHotel Full time**Company Description** SSwissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Be part of the Swissôtel Sydney multi-million dollar hotel...
-
Reservations Agent
7 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24047124 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
-
Reservations Sales Agent
2 months ago
Sydney Olympic Park, Australia AccorHotel Full time**Company Description** At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...
-
Reservations Agent
7 days ago
Sydney, Australia Kerzner International Resorts Full timeReservations Agent - Sydney CBD Based (4424) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy and a team who is meticulous but warm, we seek to...