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Reservations and Guest Experience Specialist

1 week ago

Sydney, New South Wales, Australia BruntWork Full time
About the Role

As a Hospitality Operations Manager, you will be responsible for providing efficient remote support in managing reservations and event coordination for the bar and restaurant group.

Your primary focus will be on tasks that can be efficiently managed from the Philippines while leaving on-ground execution and venue-specific responsibilities to the local team.

You will work collaboratively with the local reservations and events team to ensure seamless guest service.

Key Responsibilities:

  • Manage incoming event inquiries, ensuring quick response times and accurate information sharing.
  • Assist in drafting initial event proposals and sending them to clients based on company guidelines.
  • Use Tripleseat to coordinate event details, ensuring all event data is recorded correctly.

Requirements:

  • Minimum 2 years of experience in reservations, events coordination, hospitality administration, or a similar remote administrative role.
  • Excellent verbal and written English communication skills.
  • High attention to detail in managing reservations, databases, and administrative documentation.