Group Reservations Specialist

6 days ago


Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Full Time

About Capella Hotels and Resorts.

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Group Reservations Specialist is responsible for selling the hotel and providing information to prospective guests, to capture reservations via various online and offline distribution channels and coordinate details of each reservation, with a focus on group reservations. This role takes ownership of managing group blocks and rooming lists, providing a flawless pre-arrival experience to group clients, and managing business blocks according to contracted conditions. This role collaborates with the Sales & Marketing, Operations and Finance Teams to ensure maximum guest satisfaction and delivering results according to agreed revenue strategies.

The Role

Responsible for the first impression of the hotel and committed to ensuring a professional, flawless and warm pre-arrival experience.
Understand the hotel's group cancellation and deposit terms and conditions and process cancellations and modifications accordingly. Promptly relay information to the relevant team members, to ensure optimal utilization of hotel inventory.
Manages business blocks in Opera Cloud after a handover from the Sales Team, typically once the group turns to definite status. May be required to create and manage a group block for small groups under 10 rooms. Communicates business block changes to Revenue and Sales Teams, to update production reports accordingly.
Ensures that guest profiles and preferences of group guests are managed with the same attention to detail as individual guests; return guests are recognized, defined special codes / traces are actively used to communicate preference and arrival details; payment instructions are clearly communicated to operations teams.
Follows-up with Sales Team to ensure that business blocks are maintained, cut-off and payment is managed according to contract. Provides rooming list reports, confirmation letters and pro-forma invoices as required.
Handle reservations based on prevailing LQA/Forbes and proprietary standards and deliver excellent service performance accordingly.
Identify repeat guests and ensure accurate updates of their profiles under the appropriate CRM system.
Collaborate with Finance and Reservations management to ensure that non-guaranteed reservations are released/washed as required.
Collaborate with the Culturist Team to ensure the highest level of pre-arrival experience.

Talent Profile

Hospitality or Sales/ Marketing qualifications are preferred
Experience in a similar role in the hospitality sector or in customer service capacity
Knowledge of Property Management, Customer Relations Management and Distribution systems
Excellent verbal and written skills
Strong business communication and customer service skills via phone and in writing



  • Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time

    This position is based at Voyages Corporate Office, Sydney.Our Sydney based Reservations team support people to make a trip of a lifetime to the heart of Australia. We provide support to our trade travel partners, helping them with bookings and questions via phone, email or chat. In doing so, we help trade partners with arrangements for guests visiting...


  • Sydney, Australia MERCURE Full time

    Company Description As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent! With 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, Mercure Sydney is on the look out for a storeperson. We are and will continue to be,...


  • Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25033126 **Job Category**Reservations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...


  • Sydney Kingsford Smith Airport, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301057 **Location**: Sydney Airport Stamford As Australasia's leading owner and operator of landmark luxury hotels, Stamford is committed to exceeding the highest expectations of excellence of all our guests. Stamford welcomes people who share this passion and who have a positive approach to 'simply exceptional service'. The Stamford...

  • Reservations Agent

    3 weeks ago


    Sydney, Australia The Star Entertainment Group Full time

    The Star Sydney is seeking motivated Reservations Services Agents to be ambassadors for our award-wining restaurants and luxury 5-Star Hotels across three properties. As the voice and first point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest...


  • Sydney, Australia Trippas White Group Full time

    **Join Our Team as a Reservations Coordinator!** We’re seeking a dedicated and enthusiastic** Reservations Coordinator** to join our dynamic and fun-loving team. In this role, you’ll use your organizational skills, administrative expertise, and excellent communication abilities to provide top-notch service to our guests and inbound agents. From making...


  • Sydney, New South Wales, Australia LinkedIn - Jobboard Full time

    (Virtual) Ticketing and Reservations SpecialistJoin to apply for the (Virtual) Ticketing and Reservations Specialist role at Your Getaway Destinations.This is a remote position.Join Our Dynamic Team in the Travel IndustryWe're seeking ambitious and outgoing individuals who thrive in customer service. If you have a background in Customer Service, your...


  • Sydney, New South Wales, Australia Rydges Hotels Limited Full time

    Our HotelRydges North Sydney is a classic 168-room hotel within the EVT brand. Our hotel offers quality accommodation in Sydney, minus the bustle of the CBD. We have spaces for every personality and preference, with fluffy pillows and comfy beds in each room.Job DescriptionWe're seeking a Guest Services Agent to join our team. As a Reservations and/or Front...


  • Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS_ - _Full Time_ **About Capella Hotels and Resorts.** Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...


  • Sydney, New South Wales, Australia Helloworld Group Full time

    Helloworld Group seeks a skilled and dedicated Cruise Reservations Consultant to join our team. In this role, you will be responsible for assisting agents and customers with booking requests and providing exceptional customer service.You will be working closely with the sales operations team to achieve growth targets and driving sales through upselling and...


  • Sydney, Australia The Star Entertainment Group Full time

    **RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with...


  • Sydney, Australia Jivaro Full time

    Our client is currently looking for an experienced Destination Specialist - Groups, for their office in Sydney, NSW. This role reports directly to the Operations Manager & Managing Director. Responsibilities include: - Operating Special Interest, Adhoc, and Special Interest Groups. - Preparing proposals for clients from all market sources. - Processing...

  • Reservations Agent

    4 days ago


    Sydney, Australia AA Appointments Full time

    **RESERVATIONS AGENT - SYDNEY** **LOCATION: SYDNEY** - Premium 5 Star Hotel - Sydney CBD Location **ABOUT YOUR NEW EMPLOYER** Our client is a 5 Star Boutique Hotel that boasts career progression, excellent benefits and facilities. They are currently seeking a talented RESERVATIONS AGENT to join their dynamic team. **THE ROLE**: Reporting to the...

  • Reservations Agent

    2 weeks ago


    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We have an exciting opportunity for a Full Time **Reservations Agen**t to join our...


  • Sydney, New South Wales, Australia Northern Beaches Council Full time

    Parks and Recreation OverviewNorthern Beaches Council's Parks and Recreation team is responsible for maintaining and managing areas and facilities that add to the community's enjoyment of Council-developed spaces.Key functions include:Recreation planning and management.Reserves and commercial centres maintenance.Sporting fields.Tree management.Asset planning...

  • Reservations Agent

    2 weeks ago


    Sydney, Australia Selina Full time

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The main Goal is to increase sales and...


  • Sydney, New South Wales, Australia BruntWork Full time

    About the RoleAs a Hospitality Operations Manager, you will be responsible for providing efficient remote support in managing reservations and event coordination for the bar and restaurant group.Your primary focus will be on tasks that can be efficiently managed from the Philippines while leaving on-ground execution and venue-specific responsibilities to the...


  • Sydney, New South Wales, Australia Helloworld Group Full time

    Helloworld Group is a leading travel company with a dynamic and fast-paced work environment. As a Cruise Reservations Consultant, you will be the face and voice of our brand, assisting agents and customers with booking requests.Your outstanding communication skills and customer service excellence will ensure that agents and customers trust the brand you...


  • Sydney, Australia Voyages Indigenous Tourism Australia Full time

    Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland. Through enriching experiences, incredible natural beauty, and a suite of activities and attractions we aspire to have every...

  • Reservations Agent

    7 days ago


    Sydney, Australia Employment Hero Full time

    People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter. _ - We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and...