Concierge Workspace Coordinator

**Flex was established in 2018 and has quickly grown to become more than just a coworking space. Situated on the outskirts of Southbank in a state-of-the-art building, FLEX is a unique whole building experience - connecting people, places and ideas, to activate a community between home and work. Flex blends hospitality and lifestyle to create a new kind of workplace where teams, studios and professionals can find the perfect balance.**:
**FLEX is also part of the parent company the Hickory Group whose story began in 1991 when fourth generation builders embarked on a journey to create an innovative and diverse property company that has grown and forged an incredible reputation.**:
**THE OPPORTUNITY**:
We are seeking a full-time Concierge & Workspace Coordinator, based at our Southbank office to join our growing team.

As the first point of contact and face of our workplace, you will be an integral part of our business.

**RESPONSIBILITIES**:

- Provide exceptional customer service to all tenants, ensuring that their co-op experience is to the highest possible standard.
- Ensure that all office facilities are kept to the highest operational levels at any given time, including coordinating maintenance/repairs, cleaning, liaising with vendors and conducting regular venue inspections of workspaces & common areas
- Sorting and distributing of all incoming & outgoing mail & deliveries
- Managing a busy shared inbox and ensuring timely & helpful responses
- Coordinating and maintaining security access to the building, through security portal & Office RND
- Placing weekly consumables orders
- Coordinating member move in/move out dates, managing the arrival experience of guests, day passes and meeting room reservations.
- Overseeing check-in and check-out procedure for all guests & couriers
- Planning & executing regular events/functions for the building and members
- Process invoices & basic bookkeeping
- Sales support such as touring potential tenants & recording leads
- Marketing support with content updates on the website and creating social media posts/updates
- Contribute to a supportive, productive, and healthy culture of teamwork and fun

**TO BE SUCCESSFUL IN THE ROLE**:
Ideally, we are looking for someone who has:

- Minimum 2 years’ experience in a similar position
- Bubbly, charismatic & outgoing personality, with a passion for customer-service
- Professional written and verbal communication skills.
- Ability to build rapport quickly and easily with a variety of stakeholders.
- Excellent interpersonal and networking skills.
- Sound computer literacy skills, including intermediate - advanced usage of the Microsoft Office Suite
- Experience coordinating and managing events would be advantageous
- Ability to effectively manage conflicting priorities and multiple tasks at any given time.
- Experience using Office RND & Canva, would be looked upon favourably

**WHAT WE CAN OFFER YOU**:

- Ongoing career development & growth opportunities.
- Exceptional supportive culture, where people are considered the ‘our biggest asset’.
- Role diversity, ability to work across multiple projects concurrently.
- Attractive Salary based on experience.
- Unique working environment, in a brand-new state of the art office building.
- Premium End of Trip Facilities including, lockers, secure bike storage, towel & dry-cleaning service, shower & change facilities.
- Onsite parking (including electric vehicle charging stations) plus high-pressure car wash bay.
- Wellness & fitness facilities including yoga studio and gym.
- Inhouse Café & Bar.
- Conveniently located in the CBD - easy access to public transport, only a short walk to Southern Cross Station, Southbank, South Melbourne Market & Albert Park etc.
- Friday drinks stocked pantry and drinks fridge.

**If this sounds like your next opportunity, we’d love to hear from you as soon as possible Submit your cover letter and CV today.