Contact Centre Manager
6 months ago
Contact Centre Manager
**Your new company**
Is a leading organisation in the financial services industry. They are committed to providing top-notch services to their valued customers. Your new company values innovation, teamwork, and excellence, and are looking for someone who shares their passion for customer satisfaction.
**Your new role**
As a Contact Centre Manager, you will be a dynamic leader with a passion for customer service. You will lead, motivate and inspire a team of 5 people.
- ** Sales and retention initiatives**:
- Build and implement sales and retention campaigns, to increase overall customer value
- ** Reporting and industry insights**:
- Develop reporting with strategic insights and recommendations to enhance the customer experience, and improve business operations.
- ** People management**:
- Be responsible for overseeing the achievement of team objectives and deliverables
- ** Recruitment and training -** Being involved in staff recruitment and appraisals, plus training staff to deliver a high standard of service.
- ** Communication**:
- Collaborate with key stakeholders to manage the rollout of communication to direct reports.
**What you'll need to succeed**
- Experience in Financial Services/Retail Banking products and services in a digital banking environment
- Strong customer service, relationship management, negotiation and influencing skills
- Strong knowledge using CRM solutions
- An ability to effectively communicate and support a wide range of key stakeholders
- Ability to work well under pressure and successfully meet deadlines
- Ability to successfully navigate in a fast-paced, results-driven environment
- Strong integrity, ethics and professionalism: accurate, reliable and can manage confidential information
- Excellent organisational skills, strong attention to detail, high regard for accuracy and top quality work
- Proficiency using computer systems, including Microsoft Outlook, Word, PowerPoint, Excel, and PowerBi operating in a Microsoft Windows environment.
**What you'll get in return**
- Generous remuneration
- Fantastic team culture
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2848271
-
Service Centre Manager
6 months ago
Illawarra, Australia Service NSW Full time**Service Centre Manager (Service Centres)** **Salary: Service NSW Grade 7/8 starting at $98,941 base plus employer's contribution to superannuation and annual leave loading** **Location: Mittagong and Bega Service Centres** **Employment Status: Full-time - ongoing and temporary opportunities** We are currently recruiting for the position of Service Centre...
-
Assistant Centre Administration Support Officer
2 months ago
Illawarra, Australia Corrective Services NSW Full time**Assistant Centre Administration Support Officer,** **Clerk General Scale, South Coast Correctional Centre** - **Temporary Role**: - **Clerk General Scale, Salary $34,231 - $67,006pa, plus employer’s contribution to superannuation and annual leave loading** - **Great Team Environment located at South Coast Correctional Centre** **About Us** Corrective...
-
Assistant Centre Administration Officer
2 months ago
Illawarra, Australia Corrective Services NSW Full time**Assistant Centre Administration Officer, Clerk Grade 1/2, South Coast Correctional Centre** - Great Team Environment - Clerk Grade 1/2, Salary ($70,694 - $76,857), plus employer’s contribution to superannuation and annual leave loading - Temporary role - Diverse and inclusive organisation **About the Company** Corrective Services NSW (CSNSW) delivers...
-
Manager, Marketing
6 months ago
Illawarra, Australia CareSouth Full time**Who We Are** CareSouth is a local, community based organisation with a dynamic and bold vision to make a difference 'every day'. Working across locations in NSW and ACT, we seek to inspire each other and the communities in which we operate. Our purpose is to influence and support the safety, development and empowerment of children, young people, adults...
-
Early Childhood Educator
2 months ago
Illawarra, Australia TAFE NSW Full time**Early Childhood Educator - Diploma** **Shellharbour Campus** **Full-time, Permanent** **Base Salary $58,929 - $67,450 p.a. plus employers’ contribution to superannuation and annual leave loading** **At TAFE NSW, we are dedicated to life-changing impact.** That’s why we offer world-class training and education that delivers the skills needed for...
-
Building Manager
7 months ago
Illawarra, Australia HAYS Full timeA Large Building Management Organisation is looking for a Resi Building Manager in Wollongong **Your new company** A Large Building Management Company are looking for a new Building Manager to work Part Time on a site in Wollongong. A growing company that is looking to grow their portfolio in the region. **Your new role** Reporting into the Operations...
-
Building Manager
6 months ago
Illawarra, Australia HAYS Full timeBuilding Management Company looking for an Experienced Resi Building Manager to oversee a brand new Site **Your new company** This property management organisation is looking for experienced Building Managers to join their organisation **Your new role** Reporting into an Area Manager, this role is 20 hours a week (5 x 4 hr days). This organisation is...
-
Practice Manager
7 months ago
Illawarra, Australia HAYS Full timePractice Manager in the Dental industry based in Corrimal **Your new company** Is a leading Dental and Cosmetic clinic, with locations across New South Wales. This role will be based in the Corrimal area. They specialise in all types of dental treatments, including surgical procedures, orthodontics, extractions, veneer integration and more. They provide a...
-
Sport and Recreation Officer
4 weeks ago
Illawarra, Australia The Disability Trust Full timeAbout the Opportunity: We are seeking a Sport and Recreation Officer on a permanent part time basis of 45.6 hours per fortnight to join our friendly team. This role is a 12-month, maximum term contract based at our Coniston head office, ideally commencing 13th January 2025. The Sport and Recreation Officer is responsible for ensuring the provision of...
-
Consultant Obstetrics
7 months ago
Illawarra, Australia Elective Recruitment Full time**Location**: **Illawarra** - **New South Wales** **Specialty**: - Obstetrics & Gynaecology**Salary**: - Competitive salary package**Contract Type**: - Permanent**Contact Name**: - Trevor Clarkson- **Contact Phone**: - +61291374302**Job Ref**: - 3424**Seniority**: - Specialist**Combine career fulfilment with a healthier work-life balance in a...
-
Illawarra, Australia Corrective Services NSW Full time**Manager of Business Unit 5D Facilities Maintenance** **South Coast Correctional Centre** **Location **- **South Coast Correctional Centre **Employment Type **-** Ongoing 5D, Full-Time role **Salary** -** $133,459 pa + Superannuation + Annual Leave Loading **Your Role** We are currently seeking an experienced Manager that are logical and strategic...
-
Ndis Case Manager
7 months ago
Illawarra, Australia HAYS Full timeMy client is all about valuing and investing in their team members - savour perks that enhance your growth. **Your new company** Our client, based in the coastal region of Wollongong, provides services such as respite, in-home care, transport assistance, cleaning services, outings for aged people and disability support, just to name a few! They place...
-
Manager Flood Rescue Operations, Clerk Grade 9/10
3 months ago
Illawarra, Australia NSW State Emergency Service Full time**Manager, Flood Rescue Operations, Clerk Grade 9/10, Wollongong** Lead the enhancement of flood rescue operations and coordination - Exciting new role working in a volunteer-based agency supporting communities of NSW - Be a part of building the strategic future for flood rescue in NSW - Full time, ongoing role at State HQ in Wollongong **About the...
-
Team Leader
3 months ago
Illawarra, Australia CatholicCare Wollongong Full time**About us - We care** CatholicCare is a local not-for-profit organisation committed to helping those in need regardless of religious beliefs, background or circumstances. Our Vision is for inclusive, thriving communities where human dignity of all is respected and valued. We provide services that support people across all stages of life: early childhood...
-
Leader Psychology Practice
7 months ago
Illawarra, Australia NSW Government -Teaching Service Full time**Position Information**: The Leader Psychology Practice, coordinates and professionally supervises a team of school counsellors/school psychologists to deliver high quality psychological services to schools. They work closely with schools, other members of educational services teams and agencies to improve student learning and wellbeing outcomes. The...
-
Consultant Anaesthetist
7 months ago
Illawarra, Australia Elective Recruitment Full time**Location**: **Illawarra** - **New South Wales** **Specialty**: - Anaesthetics**Salary**: - Salary from $262,376 - $354,479 + superannuation + allowances**Contract Type**: - Permanent**Contact Name**: - Emma Gordon- **Contact Phone**: - +61480002470**Job Ref**: - 3427**Seniority**: - Specialist**This fantastic professional opportunity offers a...
-
Pathology Courier
6 months ago
Illawarra, Australia Idameneo (No.789) Ltd Full timeOne of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and...
-
Youth & Ndis Support Worker
6 months ago
Illawarra, Australia Meraki Foundation Full time_**About Meraki Foundation**_ Meraki Foundation is a not-for-profit charity organisation based in South West Sydney. We provide person centred and strengths-based support for all people in the communities across NSW. Meraki Foundation provides social support (for children and young people in crisis), support for people with a disability and support for...
-
Pathology Courier
4 months ago
Illawarra, Australia Laverty Pathology Full timePathology Courier - Illawarra/South Coast / Southern Highlands **Job reference**: #12163**Brand**:Laverty Pathology**Schedule**: Casual**About **us** - Laverty Pathology is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an...
-
Scheduler
4 weeks ago
Illawarra, Australia Hammond Care Full timeProvide, maintain and create the rostering/schedule for our Home Care Workers in the Illawarra region, to ensure our clients are properly cared for. Permanent position with guaranteed hours and stability in our Home Care team Maximise your take-home pay with NFP salary packaging Enjoy a work-life balance with set shifts and hours Roster Co-ordinator-...