Account Management Team Lead

2 weeks ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- Flexibility to work in the way that brings out the best in you
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more
- Discounted IT hardware and software products

**The Role**
We are looking for an Account Management Team Lead to join Brennan IT on a permanent basis based in either our Sydney or Newcastle office.

This position will be responsible for leading a team of Account Managers and a small portfolio of clients. You will act as an escalation point for customer and staff issues in your team and ensure the team is achieving KPI’s and

growing the team’s capabilities via ongoing mentoring and coaching.

management experience. The role will have four primary responsibilities; driving the client experience, driving operational excellence and ensuring patch retention and growth and management of a team of Account Managers.

**Key Responsibilities**:

- Regular one on ones with staff to coach and mentor and drive best performance
- Dealing with staffing issues including retention and recruitment
- Ensuring the team have the skills to deliver the outcomes and KPIs set by the business.
- Managing the team’s pipeline and regular attendance at Sales Meetings.
- Acting as an escalation point for customer and staff issues
- Engaging relevant stakeholders to resolve escalations
- Management of a small portfolio of customers.
- Meeting with our customers and looking for new business and cross selling opportunities.
- Develop deep understanding of customer’s business including orchestration of strategic business planning, roadmaps
and workshops on how technology can help address their business requirements.
- Act as the main customer facing resource for a defined portfolio of customers - including responding to customer requests
for information, developing and planning solution presentations and demonstrations, technical/product guidance in
meetings etc.
- Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with
other organized marketing activities.
- Collaborate with all Practices and Vendors to ensure full knowledge of services and products, this will include attending
training courses when required.
- Build interdependent relationships between our team and our customers at all levels, particularly C level.
- Presenting proposals, contracts and managing issues as and when they arise.
- Negotiating and/or resolving conflict with Brennan IT team members, vendors or customers, building support for preferred
alternatives.
- Helping the customer understand the proposed technical solution to the business problem under applicable constraints.

**What skills and experience you bring**:

- Minimum 2 years people management experience
- Proven experience in coaching an Account Management or sales team to achieve their targets
- Minimum 3-5 years sales experience (ICT experience preferred)
- A successful track record of achieving sales revenue targets
- Proven ability to manage large, complex whole of business IT and Telecommunications solutions.
- Consultative sales experience and approach
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated ability to manage the sales process and pipeline
- Strong working knowledge of ITSM, ITIL service delivery concepts

**Desirable**
- Prior experience within an outsourced service delivery environment
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony
- Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
- IT Project Management Foundation level accreditation (PMBOK, PRINCE 2)

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal opportunity employer.

  • Account Manager

    6 days ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Established and reportable company High achieving sales culture Winner of Employer of Choice AwardsJoin a prestigious, growing organization with a rich history since the early 1900's Our client is a knowledge-based agency and distribution business, renowned for importing and supplying a unique portfolio of specialty chemical additives. They are currently...

  • Restructuring Accountant

    3 weeks ago

    Sydney, Australia Lead Group Full time

    An excellent opportunity for an accounting professional who has experience in Restructuring and Insolvency has become available. One of Sydney's largest and most respectable Insolvency and Restructuring firms has been experiencing a huge amount of growth and has opened an opportunity for a Restructuring Accountant to join the team.They are able to offer...

  • Restructuring Accountant

    2 months ago

    Sydney, Australia Lead Group Full time

    An excellent opportunity for an accounting professional who has experience in Restructuring and Insolvency has become available. One of Sydney's largest and most respectable Insolvency and Restructuring firms has been experiencing a huge amount of growth and has opened an opportunity for a Restructuring Accountant to join the team.They are able to offer...

  • Key Account Manager

    6 days ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Acidulants, natural antimicrobials, enzymes, fibres, flavours Hydrocolloids, modified starches, natural colours, vitamin premixes Spice oleoresins, seasonings, and an array of specialty ingredientsLocation: Sydney, AustraliaOur client, a leading supplier of high-quality food ingredients, is seeking a motivated and experienced Account Manager to join their...

  • Account Manager

    5 days ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Manage client relationships effectively Identify new business opportunities Achieve sales targets consistentlyCompany Overview:My client is an Australian-owned leader in supplying high-quality raw materials for the food and beverage manufacturing industry. With a strong commitment to excellence and customer satisfaction, the company provides top-notch...

  • Account Manager

    5 days ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Must have Food Science Degree Must be a strong communicator with a passion to break into sales.The CompanyWe are a Food Ingredient distribution company, well known and respected in the industry. Due to growth, we now seek an Account Manager for our thriving Food & Beverage Portfolio in Sydney.The Role: With the professional sales training provided, you will...

  • Account Manager

    6 days ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Manage client relationships effectively Identify new business opportunities Achieve sales targets consistentlyCompany Overview:My client is an Australian-owned leader in supplying high-quality raw materials for the food and beverage manufacturing industry. With a strong commitment to excellence and customer satisfaction, the company provides top-notch...

  • Financial Accountant

    6 days ago

    Sydney, New South Wales, Australia Lead Group Full time

    The company An award-winning Tier 2 Construction Company is looking for a Financial Accountant with a background in Construction to join their close-knit team.Based in Sydney, this company as an excellent reputation in their industry of New Build Commercial and Multi-unit residential projects up to $50 million in Value. The roleThe role oversees the...

  • Key Account Manager

    2 months ago

    Sydney, Australia Lead Group Consultancy Full time

    Acidulants, natural antimicrobials, enzymes, fibres, flavours - Hydrocolloids, modified starches, natural colours, vitamin premixes - Spice oleoresins, seasonings, and an array of specialty ingredients **Location: Sydney, Australia** Our client, a leading supplier of high-quality food ingredients, is seeking a motivated and experienced Account Manager to...

  • Accounts Payable Team Lead

    7 days ago

    Sydney, Australia Sharp & Carter Full time

    AP Team Lead - 4 month Contract opportunity - Macquarie Park Location | Free parking on-site **About the role** Our client is looking for an Accounts Payable Team Lead to join a supportive, dynamic and friendly team. This role will be suited to someone with prior experience in the Senior Accounts Payable space. They are located in Macquarie Park, with...

  • Account Manager

    2 months ago

    Sydney, Australia Lead Group Consultancy Full time

    Company perks that rival competitors. - Well known and respected in the industry - Career Progression Our client is a Raw Materials supplier that caters to various industry sectors, including personal care, food, industrial, and animal health. They are seeking an experienced Account Manager to join their Sydney team and manage their established client...

  • Corporate Tax Manager/Senior Manager

    4 weeks ago

    Sydney, Australia Lead Group Full time

    One of the world's leading independently-owned and managed accounting, advisory and consulting firms, is currently seeking an experienced Accountant to serve as Manager or Senior Manager for its growing Corporate Taxation Division within its Sydney office. By joining the team, you will have the opportunity to work alongside experienced people and develop a...

  • Client/account Manager

    2 months ago

    Sydney, Australia Universal Business Team Full time

    The Company Incra are a dynamic Australian owned business that provides comprehensive Accounting and Financial Services to a range of valued clients, supporting their payroll, bookkeeping and tax returns to in-depth financial analysis, forecasting and strategic planning. Excellent customer service and quality advice are at the heart of their business and...

  • Client/account Manager

    2 months ago

    Sydney, Australia Universal Business Team Full time

    The Company Incra are a dynamic Australian owned business that provides comprehensive Accounting and Financial Services to a range of valued clients, supporting their payroll, bookkeeping and tax returns to in-depth financial analysis, forecasting and strategic planning. Excellent customer service and quality advice are at the heart of their business and...

  • Account Manager

    3 weeks ago

    Sydney, Australia Lead Group Consultancy Full time

    Manage client relationships effectively - Identify new business opportunities - Achieve sales targets consistently **Company Overview**: My client is an Australian-owned leader in supplying high-quality raw materials for the food and beverage manufacturing industry. With a strong commitment to excellence and customer satisfaction, the company provides...

  • Financial Accounting Team Lead

    6 days ago

    Sydney, New South Wales, Australia ThompsonCook Full time

    Newly created position | Industry leader | Growing & profitable Up to $160k package | Upper North Shore location | WFH flexibility Suited to a Senior Financial Accountant/Finance Manager with 7+ years experience The Opportunity This is a rare and exciting opportunity to join one of Australia's leading and largest transportation groups, who have an...

  • Accounts Payable Team Lead

    3 weeks ago

    Sydney, Australia u&u Recruitment Partners Full time

    We have been engaged to recruit an Immediate Start Accounts Payable Team Lead for an initial three (3) month contract assignment. The Benefits Start Monday - Immediate Start; Genuine leadership role to support a tight-knit team; Great location with plenty of onsite parking provided (a rare commodity around Mac Park/ North Ryde); Vibrant culture, new office...

  • Account Manager

    3 weeks ago

    Sydney, Australia Impel Management Pty Ltd Full time

    Our client is a fortune 500 listed, IT distribution company with a global presence and a strong reputation for excellence. As a leading technology solutions provider, they connect the world's foremost technology suppliers with a diverse range of customers, offering a comprehensive portfolio of products, services, and solutions. Their commitment to...

  • Accounts Receivable Team Lead

    3 weeks ago

    Sydney, Australia Quay Appointments Full time

    **Contract Type**: - Full Time**Location**: - Sydney - New South Wales**Industry**: - Finance & Accounting**Contact Name**: - Coady Cullen- **Contact Phone**: - 02 8257 0500**Date Published**: - 24-Nov-2023**Start Date**: ASAP,but can accommodate a January start. **End date**: 30/6/24 initially, however there is scope that this role will either be...

  • Account Manager

    2 weeks ago

    Sydney, Australia Lead Group Consultancy Full time

    Manage client relationships effectively - Identify new business opportunities - Achieve sales targets consistently **Company Overview**: My client is an Australian-owned leader in supplying high-quality raw materials for the food and beverage manufacturing industry. With a strong commitment to excellence and customer satisfaction, the company provides...