Energy Specialist, Retail X

4 weeks ago

Brisbane, Australia Origin Energy Full time

Salary + annual bonus + performance review + overtime available
- Ongoing learning & development opportunities, continuous improvement culture
- CBD office 2 mins walk from Central Station, Brisbane based

**Working for us**

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

**About the role**

**Duties**
- In Retail Operations, we’re at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our customers impressed and excited about Origin Energy being their energy supplier.
- Provide end to end customer service across multiple channels, using our new Kraken technology.
- You will work across the full range of customer service-related requirements including but not limited to onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy

**Skills & experience**
- Demonstrated ability to:

- use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority;
- interpret information and data to understand customer queries and solve problems; and
- identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.
- A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.

**Benefits**
- 3 week training, ensuring you’ll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Industry leading parental leave policy
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**A great team to join**

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin's **Retail** business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.

As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.

**Origin. Good energy**

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.

For more information contact: Allison Wright - 0396598120, quote Requisition ID: 84241

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

  • Energy Specialist, Retail X

    3 weeks ago

    Brisbane, Australia Origin Energy Full time

    Not your typical contact centre role! - Come join us now as we build Retail X - a new, exciting part of Origin - Brisbane based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin,...

  • Energy Specialist, Retail X

    2 weeks ago

    Brisbane, Australia Origin Energy Full time

    Salary + annual bonus + performance review + overtime available - Ongoing learning & development opportunities, continuous improvement culture - Brisbane based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you...

  • Energy Specialist, Retail X

    4 weeks ago

    Brisbane, Australia Origin Energy Full time

    Salary + annual bonus + performance review + overtime available - Ongoing learning & development opportunities, continuous improvement culture - CBD office 5 min walk from Brisbane Central Station, Brisbane based based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every...

  • Energy Specialist, Retail X

    4 weeks ago

    Brisbane, Australia Origin Energy Full time

    Deliver end to end customer service, always strive to go above & beyond - Hybrid working environment, min 2 days pw in the office - Brisbane based, start date 15th April **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy...

  • Energy Specialist, Retail X

    1 day ago

    Brisbane, Australia Origin Energy Full time

    Deliver end to end customer service, always strive to go above & beyond - Hybrid working environment, min 2 days pw in the office - Brisbane based, start date 15th April **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy...

  • Energy Specialist, Retail X

    3 weeks ago

    Brisbane, Australia Origin Energy Full time

    Salary + annual bonus + performance review + overtime available - Ongoing learning & development opportunities, continuous improvement culture - Brisbane based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you...

  • Energy Specialist, Retail X

    6 days ago

    Brisbane, Queensland, Australia Origin Energy Full time

    Deliver end to end customer service, always strive to go above & beyond Hybrid working environment, min 2 days pw in the office Brisbane based, start date 15th AprilDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through...

  • Energy Specialist

    2 weeks ago

    Brisbane, Australia Origin Energy Full time

    July 15 start date - extensive training provided - Hybrid working environment, 2 days per week in the office - Brisbane based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer...

  • Marketing Content Specialist

    2 months ago

    Brisbane, Australia Shell Energy Full time

    Be part of high performing team with a great team culture - We invest time in our people and help them chart their own career trajectory - We prioritise respect for each other, our customers, communities & stakeholders **The world’s biggest challenge needs you, here.** Big challenges require big solutions. And the transition to a net-zero world is about...

  • Marketing Content Specialist

    6 days ago

    Brisbane, Queensland, Australia Shell Energy Full time

    Be part of high performing team with a great team culture We invest time in our people and help them chart their own career trajectory We prioritise respect for each other, our customers, communities & stakeholdersThe world's biggest challenge needs you, here.Big challenges require big solutions. And the transition to a net-zero world is about as big as it...

  • Sourcing Specialist

    3 weeks ago

    Brisbane, Australia Ergon Energy Full time

    Brisbane, Cairns, Rockhampton or Townsville - Professional & Managerial Grade 2; 9 or 10-day fortnight - Permanent opportunity to join Finance division Even if you haven’t heard of **Energy Queensland** you might know our operational brands ~ **Energex, Ergon, Ergon Retail and Yurika.** As a group, we are growing rapidly, and our **Procurement &...

  • Senior Energy Specialist

    6 days ago

    Brisbane, Queensland, Australia Canstar Blue Pty Ltd Full time

    Join one of Australia's most trusted financial comparison companies as our Senior Energy Specialist 03rd June, 2024 Are you an experienced writer and editor with an interest in Australia's current and future energy landscape? Do you want to help consumers develop a better understanding of their electricity costs, navigate the world of solar and explore...

  • Net Ops System Support Specialist X2

    2 months ago

    Brisbane, Australia Ergon Energy Full time

    Brisbane (Newstead), Rockhampton or Townsville - Volunteer programs | Annual recognition awards | Ongoing training - Professional Mentoring | Competitive Salary Even if you haven’t heard of **Energy Queensland** you might know our operational brands - Energex, Ergon Energy Network, Ergon Energy Retail and Yurika. As a group, we are growing rapidly and as...

  • Net Ops System Support Specialist X2

    1 day ago

    Brisbane, Australia Ergon Energy Full time

    Brisbane (Newstead), Rockhampton or Townsville - Volunteer programs | Annual recognition awards | Ongoing training - Professional Mentoring | Competitive Salary Even if you haven’t heard of **Energy Queensland** you might know our operational brands - Energex, Ergon Energy Network, Ergon Energy Retail and Yurika. As a group, we are growing rapidly and as...

  • Principal Retail Strategy Advisor

    4 weeks ago

    Brisbane, Australia Ergon Energy Full time

    Brisbane, Rockhampton or Townsivlle - Attractive remuneration and superannuation - Permanent opportunity to join Energy Queensland's Retail division **About Ergon Energy Retail** Ergon Energy Retail is an electricity retailer serving residential and business customers in regional Queensland. Your energy can help us with our commitment to serving our...

  • Sourcing Specialist

    6 days ago

    Brisbane, Queensland, Australia Ergon Energy Full time

    Brisbane, Cairns, Rockhampton or Townsville Professional & Managerial Grade 2; 9 or 10day fortnight Permanent opportunity to join Finance divisionEven if you haven't heard of Energy Queensland you might know our operational brands ~ Energex, Ergon, Ergon Retail and Yurika.As a group, we are growing rapidly, and our Procurement & Supply team is at the...

  • Deployment Strategy Specialist

    2 weeks ago

    Brisbane, Australia Ergon Energy Full time

    Work in our Brisbane, Cairns or Townsville State of the Art Offices - Salary from $129k - $168k + 12.75% Superannuation - Flexible Working Arrangements +Employee Volunteering + EAP + Social Club Join our team at Energy Queensland as the Deployment Strategy Specialist and shape the future of energy. Enjoy career growth, safety, inclusion, and work-life...

  • Manager Retail Risk Management

    6 days ago

    Brisbane, Queensland, Australia CS Energy Full time

    Compliance & Risk (Banking & Financial Services)Government - State (Government & Defence)Are you ready to lead the way in managing financial risk, structured product risk and compliance to support the growth of CS Energy's Retail C&I business? As the Manager Retail Risk Management, you'll play a vital role in shaping our strategic and operational...

  • Manager Retail Risk Management

    6 days ago

    Brisbane, Queensland, Australia CS Energy Full time

    Compliance & Risk (Banking & Financial Services)Government - State (Government & Defence) Are you ready to lead the way in managing financial risk, structured product risk and compliance to support the growth of CS Energy's Retail C&I business? As the Manager Retail Risk Management, you'll play a vital role in shaping our strategic and operational...

  • Senior SAP Security Specialist

    3 weeks ago

    Brisbane, Australia Energy Queensland Full time

    Senior SAP Security SpecialistMessages To proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you will need to close and re-open this browser window. Permanent, full-time opportunity in our Digital Division’s Security Services team Brisbane, Toowoomba, Maryborough, Rockhampton, Mackay, Townsville or Cairns From $159k +...