Customer Service Representative

5 months ago

Wacol, Australia Hitachi Construction Machinery Full time

**The Opportunity**

An exciting opportunity has become available in our Wacol branch, where we are looking for a full time Customer Service Representative (Monday to Friday) to join a collaborative and supportive team. This is a hybrid working opportunity, with the ability to work up to 2 days from home per week.

This role will be best suited for someone who has a high level of attention to detail as you will be entering essential information in an accurate and timely manner. If you have a genuine desire to understand customer needs and build valuable relationships, then we want to hear from you

**Hitachi Benefits**:

- ** TWO bonuses a year**:Potential to earn biannual bonuses providing increased earning capacity
- ** Hybrid working**: Opportunity to work up to 2 days from home per week
- ** Competitive pay rate**: A rewarding above ‘award’ base pay rate
- ** Health**: Discounted Medibank health insurance policy
- ** Wellness program**: access to Employee Assistance Program
- ** Stability**:Permanent Full Time Position in a leading OEM with long term job security
- ** Uniform**: Generous corporate uniform supplied
- ** Training and Development**: Continuous training and upskilling with real career development opportunities, start your rewarding career now
- ** Home Electrical Appliances**: Employee exclusive staff discounts on Hitachi goods
- ** Company culture**:Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work

**About you**
- Experience working within a high-volume, dynamic, call centre or customer service environment is an advantage but not necessary
- High level of attention to detail as you will be entering essential information in our systems
- Excellent written and verbal communication skills to direct high-volume inquiries
- Dealing with others openly and honestly.
- Maintains professionalism in their appearance, communication, behaviour, and interaction with others.
- Sound knowledge of earthmoving equipment is an advantage
- Experience in a parts environment in earthmoving or associated industries
- Computer literacy in company mainframe and Microsoft office package
- Excellent written and verbal communication skills to direct high-volume enquiries
- Processing internal/counter sales orders will be advantageous
- Ability to create purchase orders and raise invoices
- Helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues
- Aptitude to navigate multiple systems and databases simultaneously
- The ability to professionally articulate to internal and external customers

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

**About Us**

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions.

**Our Culture**

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi’s continued success. We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research.

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