Customer Support Representative

2 weeks ago

Wacol, Australia Komatsu Full time

**The Opportunity**:
Are you ready to take your customer service skills to the next level? Join our team as a Customer Service Representative and play a pivotal role in delivering exceptional service to our customers. We're looking for individuals who not only meet customer expectations but also align with our company values.

The main objective of the role is to service the needs of the broad customer base throughout the allocated region, predominantly major mining customers as well as large and medium sized contractors and construction companies in all parts sales and enquiries.

**Role Located: Brisbane**

**Komatsu benefits**:

- ** Paid Parental Leave**:16 weeks of paid primary carer parental leave
- ** Financial**:Company funded Income Protection Insurance
- **Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**:$3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Meets both customer and company expectations to a satisfactory level of customer service.
- Previous experience in a warehouse environment will be advantageous
- Strong written and oral communication skills required for a front line customer support role
- Sound computer skills and knowledge of the Microsoft Office suite is preferred
- A background in parts sales and good mechanical aptitude would be highly regarded
- Current drivers licence
- Maintains a high level of Safety and Housekeeping in all aspects of both company property and employee safety.
- Organizes day to day activities so as to complete the teams tasks on time.
- Establishes and develops relationships with staff, management, customers, and suppliers or in contact with the general public when representing the Company.
- Self analyses and suggests recommendations for their individual learning objectives and those of their team.
- Possesses the capacity to interpret the customer’s needs correctly, suggesting options to the end user for additional sales.
- Komatsu offers a zero-harm culture in the work place and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

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