Customer Service Coordinator

2 weeks ago

Altona North, Australia Prixcar Services Full time

**The Company**:
PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services including damage surveys, paint & panel rectifications, vehicle build ups including fleet conversions, vehicle storage, PDI services, detailing, vehicle registrations, and vehicle transport. With more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

**The Opportunity**:
Due to recent growth, we currently have an opportunity for a Customer Service Coordinator - Automotive to join our Business Partnerships team. This role is focused on supporting an account team in delivering a high level of customer service to both our major clients as well as our internal customers. A key requirement will be to develop and maintain working relationships with designated OEM accounts, ensuring day to day service delivery, management of data and effective communication is delivered throughout the business. This role will also provide support to the National Account Manager and the operational branches in ensuring the achievement of business objectives.

**Key Responsibilities include**:

- Prompt and effective follow-up and response to internal/external customer enquiries and concerns
- Be the primary contact nationally for day to day operational issues
- Manage business relationships with internal/external customers
- Support the National Account Managers in providing excellent customer service in a professional, empathetic and solution orientated approach
- Assist in managing the customers' performance within agreed contractual parameters
- Identify opportunities for improvements in processes and procedures to ultimately enhance the customer experience
- Provide daily/weekly/monthly reports on business activities to the National Account Manager and Customer as/when required
- Coordinate end to end contract life cycle management
- Support the customers’ performance within agreed contractual parameters to deliver quality customer service, ensure that service levels and KPIs are met
- Planning and coordination of account tasks, including coordinating changing tasks to achieve optimal customer requirements

**About you**:

- At least 2 years’ experience in a similar role, dealing with OEM's, Dealerships and/or Fleet Management
- Strong communication skills including written, verbal, presentation and effective persuasion skills
- A quick learner, a problem solver and diligently follow up on outstanding issues
- The ability to plan and execute according to plan
- Excellent organisational and time management skills, having the ability to cope well with multiple tasks and responsibilities
- Ability to work independently with mínimal supervision as well as work collaboratively and effectively in a team environment
- Customer-centric individual and can handle stressful situations in a professional and effective manner

If you feel that this challenge and opportunity is right for you, we would love to hear from you

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.

Prixcar values of **_Play_**, **_Passion_** and **_Care_** underpin everything we do. We **_PLAY_** as a team, provide service excellence with **_PASSION_** and we **_CARE_** for our people and customers. _Join us and be part of our industry changing journey_

PS

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