Customer Service Officer

2 months ago

Altona, Australia City of Hobsons Bay Full time

**Casual - Multiple positions**

**Salary: Band 3 -** **$42.85 per hour inclusive of 25% casual loading (+11% super)**

Hobsons Bay City Council is recruiting multiple casual team members to help us deliver our exciting new approach to customer service, known as Council+.

Through Council+, we’re making it easier for the community to access hundreds of Council services by bringing together library services and council customer services to eight sites across Hobsons Bay.

These roles provide opportunities to deliver customer service in person, by telephone and online at any Hobsons Bay service centre, library, community hub, call centre or outreach location.

**What you’ll be working on**
- Deliver customer-focused, accurate and timely information/resolutions in easy-to-understand terms via telephone, face-to-fac e and online enquiries.
- Assist customers with reference and information enquiries, the operation and use of technology and self-service equipment.
- Be the first point of contact for Council, providing accurate and timely information to the community.
- Undertaking circulation and library duties across relevant sites.
- Availability for rostered duties, including evening and weekend work across various locations.
- Build strong relationships across departments, bring new ideas to the table on enhancing systems and processes and suggest ways to make business “easy” for our community.

**What you need to succeed**
- Excellent communication skills to effectively respond to customer enquiries in a fast-paced, continuous improvement environment.
- Digital literacy skills, including the ability to quickly learn, operate and support the community in their use of systems, software and devices.
- A high willingness to learn all aspects of the role, including cash and eftpos payments, online form processing and hands on library and community centre duties.
- Driven to provide our community the best experience when they connect with you

**How to apply**

follow the links to send us:

- your cover letter
- and resume
- Please note we do not require the selection criteria to be addressed in a separate document.

The position description can be accessed below.

To find out more about the role, please contact Joanna Diakodimitriou, Customer Experience Lead on 03 9932 4109.

Applications will be accepted until 11:30pm on Sunday 12 November 2023.

**Pre-Employment Requirements**

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process.

**Making a difference, together**

At Hobsons Bay we work as one to achieve exceptional outcomes for our community.

Hobsons Bay Council is shaping precincts, building community infrastructure, delivering positive environmental, social and economic outcomes through programs and policies, and providing over 120 services to strengthen our diverse community.

If you’re ready to rise to the challenge of making a real difference, join us to help create a community and city that is inclusive, empowered, sustainable and visionary.

**What can we offer**

Council offers hybrid working with newly renovated office facilities in the Civic Centre.

We support ongoing professional development, as your career matters to us

And we provide an employee assistance program, as well as wellbeing programs for staff including Yoga and Pilates classes, walking clubs and more.

  • Customer Service Officer

    6 days ago

    Altona, Australia City of Hobsons Bay Full time

    **Casual - Multiple positions** **Band 3 - $42.22 per hour inclusive of 25% casual loading (+10.5% super)** **_The Opportunity_** Join the Customer Service revolution at Hobsons Bay. Hobsons Bay City Council is recruiting multiple casual team members to help us deliver our exciting new approach to customer service, known as Council+. Through Council+,...

  • Customer Service Officer

    1 month ago

    Altona, Australia Freight Assist Australia Full time

    **About Us** Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of...

  • Customer Service Officer

    1 week ago

    Altona, Australia Freight Assist Australia Full time

    **About Us** Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of...

  • Customer Service Officer

    2 months ago

    Altona, Australia Niche Logistics Full time

    **At Niche Logistics **we are searching for a Customer Service Officer for our Altona depot based in VIC.** **Why the role exists**: The purpose of the customer service is to provide quality on-time support to our Operations teams including our vast customer base! Your ability to build strong relationships with drivers and customers both internally and...

  • Customer Service Officer

    1 month ago

    Altona, Australia Lead Group Consultancy Full time

    Opportunity to grow and develop - Stable company with strong consistent growth - On-site parking We are a leading supplier of solvents, chemicals and raw materials to manufacturing industries in Australia and New Zealand. We operate with a strong focus on safety, health, and the environment and are a customer-centric company. We are looking for an...

  • Customer Service Officer

    1 month ago

    Altona, Australia City of Hobsons Bay Full time

    **Casaual - multiple posititons** **Salary: Band - $42.85 per hour including casual loading + 11 % superannuation** **We are looking for Customer Service Superstars!** Hobsons Bay City Council is recruiting multiple casual team members to help us deliver our customer service model, known as Council+. These roles provide opportunities to deliver customer...

  • Customer Service Officer

    1 week ago

    Altona, Australia City of Hobsons Bay Full time

    **Casaual - multiple posititons** **Salary: Band - $42.85 per hour including casual loading + 11 % superannuation** **We are looking for Customer Service Superstars!** Hobsons Bay City Council is recruiting multiple casual team members to help us deliver our customer service model, known as Council+. These roles provide opportunities to deliver customer...

  • Customer Service Officer

    1 week ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Customer Service Officer

    3 weeks ago

    Altona, Australia Niche Logistics Full time

    The purpose of the customer service is to provide quality on-time support to our Operations teams including our vast customer base! Your ability to build strong relationships with drivers and customers both internally and externally will be a critical part of the role. You will need to have outstanding communication and interpersonal skills and the ability...

  • Customer Service Officer

    2 months ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Customer Service Officer

    2 months ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Pm Administrator

    3 weeks ago

    Altona, Australia Freight Assist Australia Full time

    **About Us** Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of...

  • Customer Service

    3 weeks ago

    Altona, Australia Roadmaster Refrigerated Transport Full time

    Roadmaster Refrigerated transport is a family owned business that has been operating for over 50 years. We specialise in national refrigerated transport solutions as well as warehousing and distributions services across the East Coast. Our mission is to provide a premium refrigerated supply chain network through our commitment to achieving the highest levels...

  • Customer Service Representative

    1 week ago

    Altona, Australia Etex Australia Full time

    Are you a customer service superstar looking to advance your career? - Location: Altona | Shifts between 6am - 5pm; Monday - Friday - Join a global organisation offering genuine opportunities for career growth **Siniat** is one of the flagship brands of the Etex Group. Siniat manufactures and supplies wall and ceiling solutions and is the only Australian...

  • Customer Service Representative

    1 week ago

    Altona, Australia Etex Australia Full time

    Are you a customer service superstar looking to advance your career? - Location: Altona | Shifts between 6am - 5pm; Monday - Friday - Join a global organisation offering genuine opportunities for career growth **Siniat** is one of the flagship brands of the Etex Group. Siniat manufactures and supplies wall and ceiling solutions and is the only Australian...

  • Front Counter

    3 weeks ago

    Altona, Australia Chandler Macleod Full time

    Chandler Macleod in partnership with one of Australia's east coasts largest supplier of construction materials, are seeking an enthusiastic Front Counter/Customer Service Administrator for their site in Altona (Melbourne's West) You will be working at the front desk and will be the first point of contact for our client, responsible for welcoming customers...

  • Customer Service Representative

    2 weeks ago

    Altona, Australia Breeze Group Labour Specialists Full time

    **Breeze Group **is looking for a Customer Service Representative for one of our valued clients. **The role**: At a glance, you will be required to: - Provide and maintain customer service to clients, both nationally and internationally. - Processing customer orders - Communicating with all departments where required - Provide feedback on efficiency of...

  • Customer Service Representative

    3 weeks ago

    Altona, Australia Branched People Pty Ltd Full time

    An exciting opportunity has arisen for a **Customer Service Representative** to join our clients team. This role will see you as the first point of contact for our customers, ensuring that they receive exceptional customer service at every step of the way. **In this role you will**: - Provide sales support - process customer orders and ensure appropriate...

  • Customer Service Administrator

    3 weeks ago

    Altona, Australia Sharp & Carter Full time

    Long established business with a stellar reputation in the industry - Work close to home in the western suburbs with parking on site - Are you a problem solver? Quick on your feet? Read on... **The client**: Our client is a leading supply-chain solutions provider based in Melbourne's western suburbs. They specialise in importing and distributing food...

  • Customer Service Coordinator

    4 weeks ago

    Altona, Australia Superior People Recruitment Full time

    Our client, creates, and distributes luxurious bath, body and lifestyle products that take one on an indulgent sensory journe, and are now seekign a Customer Service Coordinator. In this diverse role, you will be an active member of the team working closely with both internal and external associates. This role is a combination of customer service and sales...