Hotel Duty Manager

4 weeks ago

Newcastle, Australia DKP Recruitment Full time

Front Office Duty Manager Position Available

Location: Newcastle/Maitland/Hunter Regional NSW AUSTRALIA

We are looking for a very strong Front Office Duty Manager who possesses a vibrant switched on personality to work in an upmarket boutique hotel.

Do you take pride in presentation? Do you have experience working in a 5 Star Hotel? If so, we want to hear from you DO YOU WANT TO MAKE AN EXCITING “Sea Change”? This is a chance to join one of the South Pacific’s most dynamic, high profile hospitality groups to offer your hospitality career long term career growth and stability

This position will report directly to the General Manager, the Front Office Duty Manager brings new and exciting ideas to create exceptional experiences for the hotel’s guests.

Applicants must have prior experience as a Front Office Duty Manager and their full Australian Drivers License. Experience in OPERA ( hospitality software program ) a must.

Some duties include:

- Anticipating and attending to guest’s needs during peak service periods.
- Lead & support a service focused team, overseeing all aspects of the day to day operation.
- Develop a strong team by implementing effective inductions, on-going training, delegation and feedback.
- Communicate effectively, with the ability to maintain policies, procedures, and be the ultimate liaison and ambassador for the hotel.
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system.
- Assisting with FIT and group reservations,
- Effectively manage guest feedback and handle complaints.
- This role will have a huge focus on staff, guest and stakeholder management and planning.
- Having a hands on approach, this position may include working a range of shifts on the front desk including AM, PM and Night Shifts.

If you are a Professional and personable, with excellent communication skills and a can-do attitude please get in touch with us as our client’s venue is truly a special hotel experience.

Front Office Duty Manager will be required to hold or obtain a First Aid and Manager certificates. Outstanding communications and presentation skills both written and verbal are a must
- Position mentioned above is Full Time & Permanent
- Great Salary Package available on offer + Super

At this time, Applications are not being accepted or considered by any Overseas Applicants who are not currently living in Australia with full unlimited working rights.

To express your interest, please kindly send your Updated Resume & Personalized Covering Letter to:
Armando Daniel

DKP Recruitment

Senior Hospitality Specialist

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Monday to Friday
- Rotating roster
- Weekend availability

Ability to commute/relocate:

- Newcastle, NSW 2300: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- First Aid Certification (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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