Underwriting Assistant

4 weeks ago

Sydney, Australia Chubb Full time

Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

**Your Role**

The primary purpose of this role is to assist the Underwriting team and deliver a high quality client service by supporting ownership of the operational functions of the team allowing them to focus on production and underwriting. This includes (but is not limited to) tasks such as entering data into underwriting and various other systems required to track business, reviewing policy document, handling broker, accounting or policies queries and working with underwriters to review renewal and new business submissions.

**Your Responsibilities**:
**_Process Management and Customer Service _**
- Act as first point of contact for processing of complex business
- To liaising with operations to resolve queries regarding New Business submissions to ensure these are registered in a timely manner
- To review Name Clearance results to ensure Chubb’s reserving rights are maintained
- To prepare Underwriting files for both Renewal and New Business (including but not limited to inputting data into Underwriting system, compiling market research and completing raters)
- To liaise with brokers and internal departments for credit control, claims and risk information
- Review of policy documents produced by Operation. Creation of ad hoc documents
- Assisting with the reconciliation of aged finance items
- Ensure underwriting files are complete and fulfil audit requirment and mange transition of policies into the National Underwriting Centre
- To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times
- Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT
- Any other ad hoc duties allocated by the Team Leader

**_Service Delivery & Quality Adherence _**
- Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues
- Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met
- To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments and external advisers
- To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Team Leader/Supervisor
- To independently handle requests and queries from customers where appropriate
coordinate with appropriate departments and staff to resolve first level customer complaints
- To adhere to robust Quality Framework standards and procedures
- To work within the framework of our ethical and service standards

**Your Skills & Experience**
- Competent in Microsoft Office and Outlook. Excellent general computer literacy
- Effective communication and interpersonal skills both in verbal and written forms
- Strong customer service skills and customer centric attitude
- Strong attention to detail and the desire to deliver and improve quality
- Problem resolution and decision making skills
- Ability to work in a team environment as well as on own initiative
- Experience working to deadlines/SLA's
- Pro-active involvement with department objectives & service level
- A collegial and constructive approach to working with and supporting colleagues within a team environment
- Well-developed analytical and organizational skills

**Desirable**:

- University bachelor’s degree or equivalent

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