Customer Support Officer

3 months ago


Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Support Officer - Suncorp Bank
**Req ID**: 77780
**Department**: SB Home Lending Services
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Customer Support Officer, you will be responsible for delivering exceptional customer service to our new and existing customer network through the timely fulfilment of construction loans.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Customer Support Officer, you will**:
Review, investigate and case manage construction/progress funding matters
Maintain and update customer information in various Suncorp Bank systems
Prepare welcome kits for customers after settlement
Validate documentation, receipts and invoices prior to payments being made
Process payments to customers, builders, vendors and suppliers at various stages of construction
Liaise with a range of internal and external stakeholders throughout the construction process
Timely completion of ledger reporting activities as required
Identification and reporting of errors and incidents
Maintain required benchmark efficiencies and error rates through agreed throughput with leader
Timely completion of tasks to meet agreed service level agreement
Continuously challenging ‘what we do’ and working to improve team’s service delivery, quality and efficiency
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Banking/lending experience is mandatory
Proven customer service experience
High attention to detail with regards to data quality
Advanced communication skills both verbal and written for team, department or external
Strong computer skills across a range of systems (e.g. CBP, AOL, Hogan, Allfi etc)
A willingness to learn and strive to succeed
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
03/10/2024, 11.59pm, (Melbourne Australia)



  • Brisbane, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 800,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story. As a Customer Support Officer at Swyftx, your role is more than just a...


  • Brisbane, Australia Transport and Main Roads Full time

    We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance. **As a Customer Support Officer, you will**: - Respond to phone and online enquiries and requests in a high volume customer service environment and escalate as appropriate. Maintain and prioritise daily workloads by...


  • Brisbane, Australia Jumbo Interactive Limited Full time

    Immediate Start Available - Position Is Office Based Only - Toowong Location At Oz Lotteries’ we exist to make this a reality! We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and...

  • Customer Support

    7 months ago


    Brisbane, Australia Digital8 Full time

    Full Time / Expression of interest **About the job**: **About Digital8**: - Digital8 was founded by a small team of accomplished software developers in 2012. Over the years, we have grown to add the expertise and experience of talented user experience strategists, interface designers, and SEO specialists to become one of Brisbane’s most successful and...


  • Brisbane, Australia Lawcadia Pty Ltd Full time

    Lawcadia is an award winning end-to-end legal operations platform for in-house lawyers to effectively manage matter intake, matter management, and external counsel management. The platform aims to reduce time spent on lawyer tasks and saves money on external legal engagements. Our commitment to excellence extends to ensuring that our operations adhere to the...


  • Brisbane, Australia Queensland Health Full time

    The Customer Relationship Support Officer is responsible for providing comprehensive efficient, effective, ethical and confidential administrative and business support for the Customer Value and Engagement Team. The role is the first point of contact for various stakeholders across the organisation, Queensland Health and other external stakeholders. **The...

  • Administration Support

    6 months ago


    Brisbane, Australia Superannuation Advice Australia Full time

    Superannuation Advice Australia is one of Australia’s leading Financial Advice Firms, with an office located in the heart of Broadbeach, just a stone’s throw from the beach and an office located in Brisbane City. We believe in the power of quality financial advice and employ talented experts to ensure our clients receive the best possible...

  • Document Processing

    6 months ago


    Brisbane, Australia Coadys Personnel Full time

    This is a truly superb opportunity for a team player with top communication skills and the ability to learn online systems quickly to join a successful and highly progressive technology company. Full training will be provided in the specifics of this unique and varied role where you will work online via various website portals to conduct searches for...


  • Brisbane, Australia Kaliba Full time

    **Location**: Brisbane - Queensland **WorkType**: Full Time **Salary**: $75,000.00 - $75,000.00 Annual Are you ready to join a dynamic and innovative MarTech SaaS company as a Customer Support Specialist? As a Customer Support Specialist, you will be responsible for delivering exception customer experience to help with any platform, technica... Are you...


  • Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Customer Support Officer - Suncorp Bank **Req ID**: 79738 **Department**: SB Home Lending Services **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role This role exists within Fulfilment and Servicing to deliver exceptional customer service to our existing (Releases) customer network. The Releases function handles the...


  • Brisbane, Australia Hudson Australia Full time

    **About the Role**: Are you looking to launch your career in a vibrant, international company that's new to Brisbane? We're a well-established organisation across Europe who is growing, now starting our exciting journey in Australia. We're seeking enthusiastic Customer Service Representatives who are ready to grow with us and become integral members of our...


  • Brisbane, Queensland, Australia VISY Full time

    Join VISY as a Customer Service OfficerWe are seeking a skilled and dedicated individual to join our team as a Customer Service Officer at Hemmant, Yatala or Carole Park. As a key member of our customer support team, you will play a vital role in ensuring the satisfaction of our customers.About the Role:Key Responsibilities:Provide exceptional customer...


  • Brisbane, Australia Hudson Australia Full time

    **About the Company** Join a vibrant force in the online education sector, specialising in cutting-edge Tech and Project Management training. Celebrating a decade of excellence, we pride ourselves on our established reputation, quick commission payouts, and a continuous stream of warm leads. Our culture is one of support and celebration, offering full...


  • Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying around $30 per hour and is within office hours. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. **PERSOLKELLY** have an...


  • Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...


  • Brisbane, Australia Topdeck Travel Ltd Full time

    **Position**: Customer Support Consultant - Global Touring **Reporting to**: Trade Sales Team Leader **Location Base**: Brisbane, Australia **Contract**: Permanent The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever...


  • Brisbane, Australia HAYS Full time

    Customer Service Officer role available in the Local Council **Your new company**We have an exciting opportunity for a Customer Service officer to join a Local Council on the North Side of Brisbane. **Your new role** - Undertake the provision of accurate and appropriate responses to customer enquiries and issues - Ensure compliance with relevant Council and...


  • Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...


  • Brisbane, Queensland, Australia Brisbane City Council Full time

    The Brisbane City Council is a dynamic and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe.We are seeking a highly motivated and organized Administrative Support Officer to provide exceptional customer service and administrative support to the Walter Taylor Ward Office.This role involves...


  • Brisbane, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading Job Title: AO3 Customer Service Officer Anticipated hours: 38 hours per week Pay rate: $46.27/hour + Super Location: Brisbane CBD Employment type: Anticipated to run for 3 months with a possibility of extension **Duties & Responsibilities**: - As part of this highly engaged team, you will support...