![NDIS Quality and Safeguards Commission](https://media.trabajo.org/img/noimg.jpg)
Ict Service Desk Analyst
4 weeks ago
NDIS Quality and Safeguards Commission 1
**ICT Service Desk Analyst, ICT Operations
Job Reference Number 081_03/24
Position Title ICT Service Desk Analyst
Classification APS5
Status Ongoing
Salary Range $81,661 - $87,208 + 15.4% Superannuation
Contact Person Ian Connolly
Contact Number (02) 4722 7253
Date Applications Open 06 March 2024
Number of Vacancies 1
Division Corporate
Branch Chief Information Officer
Section ICT Operations
Location Penrith NSW, Parramatta NSW
Date Applications Close 20 March 2024
**About the NDIS Quality and Safeguards Commission**
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent
agency established on 1 July 2018 to improve the quality and safety of NDIS supports and
services. The Commission is the dedicated national regulator of NDIS service providers in
Australia and a non-corporate entity under the _Public Governance, Performance and _
- Accountability Act 2013_.
NDIS Quality and Safeguards Commission 2
**The NDIS Commission’s core legislative functions are to**:
- uphold the rights of, and promote the health, safety and wellbeing of, people with
disability receiving supports or services, including those received under the National
Disability Insurance Scheme
- develop a nationally consistent approach to managing quality and safeguards for people
with disability receiving supports or services, including those received under the
National Disability Insurance Scheme
- promote the provision of advice, information, education and training to NDIS providers
and people with disability
- secure compliance with relevant legislation through effective compliance and
enforcement arrangements, including through the monitoring and investigation
functions conferred on the Commissioner by legislation
- promote continuous improvement amongst NDIS providers and the delivery of
progressively higher standards of supports and services to people with disability
- develop and oversee the broad policy design for a nationally consistent framework
relating to the screening of workers involved in the provision of supports and services to
people with disability
- engage in, promote and coordinate the sharing of information to achieve the objects of
the relevant legislation, and
- provide NDIS market oversight, including:
i. by monitoring changes in the NDIS market which may indicate emerging
risk; and
ii. by monitoring and mitigating the risks of unplanned service withdrawal.
The NDIS Commission is a disability friendly organisation that offers interesting and
Commission.
**Corporate Division**
The Corporate Division is responsible for delivering all corporate service activities across the
Commission, and for advising on and supporting the strategic direction of the Commission.
The Corporate Division consists of the following functions:
- Property - Security - Finance
- Procurement - HR - ICT
- Internal Audit - Internal Fraud - Corporate Support- Information Management
NDIS Quality and Safeguards Commission 3
**ICT Operations Team**
The ICT Operations team partners with NDIS Commission personnel, government agencies
and third party suppliers to deliver effective and efficient ICT systems and services in
support of the Commission’s overall purpose. The ICT Operations team has a strong working
relationship with Services Australia, the National Disability Insurance Agency, the
Department of Social Services, the Department of Health and state-based Worker Screening
Units.
The ICT Operations team is responsible for:
- empowering NDIS Commission staff and providers in the use of the Commission
Operating System (COS) and the associated external portals by providing ICT
support, training, business analysis and advice in the use, development and
enhancement of the system on a Commission-wide basis;
- managing and fostering strong positive relationships with the Commission’s ICT
providers, to ensure the provider’s services are effective, timely and fit-for-purpose,
and delivered in accordance with the Memorandum of Understanding and related
contracts;
- liaising with capability owners, ensuring new releases and updates to
- providing triage on all ICT Service Desk requests to smooth the process of dealing
with the Commission’s ICT providers;
- Standard Operating Environment (SOE) and infrastructure support;
- procurement of all NDIS Commission ICT hardware;
- providing general ICT consultancy services and guidance to staff, enabling the
- effective operation of the NDIS Commission’s functions;- ICT security, including a working understanding of the Protective Security Policy
- Framework (PSPF); information security policies;- creation, ongoing maintenance and ownership of ICT policies, procedures and
- governance; and- ICT Business Continuity and Disaster Recovery.
**Key duties of the role**
Reporting to the ICT Service Desk Team Leader, ICT Operations, you will play a critical role as
the agencies first point of
We have other current jobs related to this field that you can find below
-
Ict Service Desk Analyst
1 week ago
Penrith Municipality, Australia NDIS Quality and Safeguards Commission Full timeNDIS Quality and Safeguards Commission 1**ICT Service Desk Analyst, ICT OperationsJob Reference Number 081_03/24Position Title ICT Service Desk AnalystClassification APS5Status OngoingSalary Range $81,661 - $87, % SuperannuationContact Person Ian ConnollyContact Number Date Applications Open 06 March 2024Number of Vacancies 1Division CorporateBranch Chief...
-
Ict Service Delivery Manager
1 week ago
Penrith, Australia Aurec Full timeSouth Penrith NSW 2750- $133,248 - $154,248 + Super- Full time**ICT Service Delivery Manager** *** - **$133,248 - $154,248 + Super** - **ASAP Start - Permanent** - **Penrith - WFH Flexible Hybrid Combination** - **Working for Council** - **Technology Services - Service Desk - Customer Service - Cyber **An exciting opportunity to work within a council...
-
Ict Service Desk Team Leader
3 weeks ago
Penrith, Australia Experis Full time**Leading Government client based in Penrith is hiring for Tier 1 Support team leader!! Initial contract for 6 months plus 6 months extension! APPLY NOW!!** **To be suitable(you must have)**: - At least 2 years of ICT Tier 1 support experience and substantial experience in using and supporting the Microsoft Office suite of software and Apple mobile...
-
Ict Support Specialist Team Leader
2 weeks ago
Penrith, Australia NDIS Quality and Safeguards Commission Full timeNDIS Quality and Safeguards Commission 1 **ICT Support Specialist Team Leader, ICT Operations **Job Reference Number **126_04/24 **Position Title **ICT Support Specialist Team Leader **Classification **APS6 **Status **Ongoing **Salary Range **$93,023-$104,558 + 15.4% Superannuation **Contact Person **Ian Connolly **Contact Number **(02) 4722...
-
Ict Service Desk Team Leader
1 week ago
Penrith Municipality, Australia Experis Full timeLeading Government client based in Penrith is hiring for Tier 1 Support team leader Initial contract for 6 months plus 6 months extension APPLY NOWTo be suitable(you must have): At least 2 years of ICT Tier 1 support experience and substantial experience in using and supporting the Microsoft Office suite of software and Apple mobile devices Proven ability to...
-
IT Systems Analyst
3 weeks ago
Penrith, Australia CYOS Solutions Full time**Application closing date**: Sunday, 02 April 2023 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Monday, 01 May 2023 **Location of work**: NSW (Remote work from home can be negotiated) **Length of contract**: 24 months **Contract extensions**: 2 x 12 months **Security clearance**: Must be able to obtain Baseline **Rates**: $100 -...
-
Technology Specialist
1 week ago
Penrith, Australia C4i Solutions Full timeOur office is located in Penrith, Western Sydney. - A strong company culture, that puts our people first promoting wellbeing and engagement. - 5 days additional leave in your first year of service. - Veteran owned and operated - Our Veteran Career Development Program understands and supports your separation and employment. **About us**: C4i Solutions is...
-
Customer Service Manager
2 weeks ago
Penrith, Australia Coles Supermarkets Full timeFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Reporting to the...
-
Customer Service Manager
2 months ago
Penrith, Australia Coles Supermarkets Full timeFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Reporting to the...
-
Information and Communications Technology
4 days ago
Penrith, Australia Penrith City Council Full time**About us** At Penrith City Council, we’re passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we’re here to support you in the moments that matter. As the winner of the 2020 Local Government Excellence in People and Culture Award and an...
-
Aps6 Ict Service Delivery Coordinator
2 months ago
Penrith, Australia face2face Recruitment Full time**Closing Date**:17 Jan 2023, 9:00AM **face2face reference**:578874 **Location**:Penrith, NSW **Hours**:full-time **Contract length**:6 months + possible extension **Entry requirements**:Australian Citizenship + Ability to obtain baseline **Pay range**:$65.00 - 75.00 p/h ex super **About the role**: This role entails ensuring the release and outage...
-
Guest Service Agent
3 weeks ago
Penrith, Australia Quest Penrith Full time**Looking to dive headfirst into one of the busiest Apartment Hotels in Penrith, where creating positive guest experiences is our number one goal?** - **Are you looking to learn or refine your customer service art-form?**_ - **Hands up if interested!**_ Quest Penrith offers a stunning new accommodation experience for business and leisure travelers in the...
-
Customer Care Specialist
4 weeks ago
Penrith, Australia Phil Terry Health Care Services Full time**About us**: Phil Terry Health Care Services is an NDIS Approved Provider offering a flexible and individualised care service in home and community settings to people with disabilities, enabling them to live independently and to achieve their goals. **About the role**: "We are actively seeking a committed and seasoned Customer Care Specialist to become an...
-
Customer Care Specialist
17 hours ago
Penrith, Australia Phil Terry Health Care Services Full time**About us**: Phil Terry Health Care Services is an NDIS Approved Provider offering a flexible and individualised care service in home and community settings to people with disabilities, enabling them to live independently and to achieve their goals. **About the role**: "We are actively seeking a committed and seasoned Customer Care Specialist to become an...
-
Recruitment Consultant
2 months ago
Penrith, Australia Complete Recruitment Solutions Full timeWarm Temp/Perm Blue Collar desk - Friendly, dynamic team - Penrith based private recruitment company - 360-degree role - Generous package with uncapped earnings & quarterly commission **About Us** Our passion for the recruitment industry drives us forward, and we take great pride in being the preferred business partner for organisations seeking exceptional...
-
Recruitment Consultant
2 days ago
Penrith, Australia Complete Recruitment Solutions Full timeWarm Temp/Perm Blue Collar desk - Friendly, dynamic team - Penrith based private recruitment company - 360-degree role - Generous package with uncapped earnings & quarterly commission **About Us** Our passion for the recruitment industry drives us forward, and we take great pride in being the preferred business partner for organisations seeking exceptional...
-
Information and Communications Technology
1 week ago
Penrith Municipality, Australia Penrith City Council Full timeAbout usAt Penrith City Council, we're passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we're here to support you in the moments that matter.As the winner of the 2020 Local Government Excellence in People and Culture Award and an Excellence Award...
-
Customer Service Team Member
2 weeks ago
Penrith, Australia Woolworths Full time**Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...
-
Customer Service Team Member
2 weeks ago
Penrith, Australia Woolworths Full time**Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...
-
Aps6 Ict Service Delivery Coordinator
1 week ago
Penrith Municipality, Australia face2face Recruitment Full timeClosing Date:17 Jan 2023, 9:00AMface2face reference:578874Location:Penrith, NSWHours:full-timeContract length:6 months + possible extensionEntry requirements:Australian Citizenship + Ability to obtain baselinePay range:$ p/h ex superAbout the role:This role entails ensuring the release and outage schedules are communicated to business stakeholders, Leading...