Customer Service Administrator

3 weeks ago

South Yarra, Australia GRP Speech Pathology Full time

**ABOUT US**

Come join us Our team is fabulous We are a mobile speech pathology practice and service Metropolitan Melbourne, Geelong and Bendigo. We value excellence as the standard and think outside the box to achieve holistic client-centred goals. GRP Speech Pathology helpclients from ages 4 up to and including aged care in order to increase their functional participation and quality of life through evidence based practice and positive passion.

We are a growing boutique speech pathology practice that believes in providing ultimate wellness, balance and a vibrant work culture to the entire GRP Speech Pathology team in order to ensure that everyone is feeling excited about work every single day. We believe in making an impact not just in our client's worlds, but within the GRP team too.

**GRP WORK PERKS**
- Flexible work environment
- Be part of a team that has a strong commitment to a positive culture and delivers outcomes that create true quality change in people's lives
- Comprehensive training in our South Yarra office.
- Wellbeing program including complimentary counseling services.
- Regular and epic team social events.
- EAP services for you and/or your family
- Adventure (Annual) Leave - purchased leave available for those extra special trips

**TASKS AND RESPONSIBILITIES**

**Staff and client communication**

**Client ongoing appointment routing and scheduling**

**Customer service**

You will be highly motivated, efficient, autonomous and ideally have experienced working with people who have NDIS funding or in the health industry. We are looking for someone who is a total out of the box thinker, problem solver, willing to learn, is tech savvy, has high attention to detail and takes ownership.

**QUALIFICATIONS & EXPERIENCE**
- Ideally experience in NDIS or health care.
- Strong interpersonal skills and emotional intelligence.
- Extremely high attention to detail
- Working knowledge of practice management software highly beneficial
- 2+ years experience in administration
- Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
- Advanced Microsoft Office Skills
- Google suite/google drive skills
- Excellent time management
- Energetic, flexible and independent worker
- Understanding and respect of cultural diversity and differing abilities
- Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
- Committed to learning and implementing new skills
- Tech savvy - we are a paper-free practice, so the successful applicant must be able to work efficiently with information technology.

**REQUIRED**
- National Police Check

Only short-listed applicants will be contacted.

All applicants must include a cover letter

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we can't wait to you.

**Salary**: $55,000.00 - $60,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in South Yarra, VIC 3141

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