Call Centre Officer

5 days ago


Northgate, Australia HOBAN Recruitment Full time

Are you passionate about delivering exceptional customer service? We're seeking multiple Client Services Officers to join our client in a State Government position. Located in Northgate Qld 4013
- A03 equivalent $46 + p/h + super
- Located in Northgate, Brisbane CBD, Queensland

**About the role**
As a Client Services Officer, you'll handle inbound enquiries, providing exceptional customer service. Whether addressing workers' service credits, payments, or employer obligations, each call presents a unique experience. Don't worry if you're not familiar with portable long service leave schemes; we'll provide thorough training. Your eagerness to learn and effectively relay information is what matters most.
Your responsibilities will include but not limited to:

- Provide accurate and timely advice to customers.
- Encourage digital channel usage and guide customers through online processes.
- Support and train team members.
- Maintain detailed records and adhere to schedules.
- After comprehensive training, remote work options will be available.
- Rotating roster between 8:00 am - 5:30 pm Monday to Friday.
- Other duties as required.

**About You**
To thrive in this role, you need:

- Be able to communicate with internal and external stakeholders.
- Demonstrate your dispute and resolution strategies.
- Passion, commitment, and drive for exceptional customer service
- Previous experience in customer service, preferably in a call centre environment
- Ability to build rapport and convey empathy over the phone.
- Adaptability and agility in embracing change.
- Proficiency in learning new systems
- Strong team player with individual performance focus
- Proactive problem-solving skills
- Be able to commit to a rotating roster.
- Must have full working rights in Australia.
- Be able to pass and hold national police check.


  • Call Centre Officer

    2 weeks ago


    Northgate, South Australia HOBAN Recruitment Full time

    Are you passionate about delivering exceptional customer service? We're seeking multiple Client Services Officers to join our client in a State Government position. Located in Northgate Qld 401- A03 equivalent $46 + p/h + super Located in Northgate, Brisbane CBD, QueenslandAbout the roleAs a Client Services Officer, you'll handle inbound enquiries, providing...


  • Northgate, South Australia Apollo Motorhome Holidays Full time

    Why choose to join Apollo? Penalty rates for weekend and public holiday work Ongoing support and training Opportunities for global career progression Access to product trials free of charge (Motorhome holidays anyone?) A fun and supportive company cultureAt Apollo our customers are our guests. Our aim is to provide the best experience to everyone, every...


  • Northgate, Australia HOBAN Recruitment Full time

    **Client Services Officers** Be challenged | Be rewarded | Belong **Job details** - Position status: Permanent - Position Type: Flexible full-time - Workplace Location: Brisbane - North - Closing date: 19th April 2024 - Yearly salary: $71,151 - $78,951 - Fortnightly salary: $2,727.20 - $3,026.20 - Multiple permanent positions available to join our Client...


  • Northgate, Australia Chandler Macleod Full time

    **Location*** - Northgate, Queensland - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 25-Mar-2024 - **Work type** - Contract - **Contact** - Pierre Botha - **Reference** - BH-158765 - **About the company**: As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of...


  • Northgate, South Australia Chandler Macleod Full time

    Location Northgate, Queensland- Category Office Support- Salary- $ AUD - $ AUD Hourly- Posted 25Mar2024- Work type Contract- Contact Pierre Botha- Reference BH158765- About the company:As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40...

  • Mail Officer

    2 weeks ago


    Northgate, Australia Australia Post Full time

    **Help us deliver like never before** As our **Mail Sorting Officer**, you’ll be working at a Mail & Parcel Processing Centre where you’ll be responsible for manually sorting mail in preparation for delivery the next day. You’ll play a key role in supporting our Posties, who provide a vital service to our local community every single day. You might...


  • Northgate, South Australia Synergy Placements Pty Ltd Full time

    Free on-site parking Attractive contractor rate Build your skills and a pathway to a project based or finance careerThe Client:Our client is a statutory authority established to administer a portable long service leave scheme for eligible workers in the building and construction, contract cleaning and community service industries.The client operates with...


  • Northgate, Australia Cleanaway Full time

    Vacancy no: - 518607 - Work type: - Permanent - Full Time - Location: - NORTHGATE QLD - Australia - Categories: - Customer Service **Who we are** Cleanaway is Australia’s largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer...


  • Northgate, Australia HOBAN Recruitment Full time

    As Client Services Team Leader you will lead a team focused on responding to customer enquiries in a contact centre environment and processing claims for long service leave entitlements from members and employers in the building and construction, contract cleaning and community services industries. **Job details**: **Position status - **Fixed Term...

  • Customer Training

    2 months ago


    Northgate, Australia Cleanaway Full time

    **Job no**: 516143 **Work type**: Permanent - Full Time **Location**: QLD - Permanent - Full Time Position - Northgate, Brisbane, QLD - Path to leadership, excellent team environment, continuous improvement focus - A leader in sustainability and renewable resources **Who we are** When you start to think of waste as a resource, it opens up a world of...

  • Customer Complaints

    4 weeks ago


    Northgate, Australia Cleanaway Full time

    **Job no**: 516215 **Work type**: Permanent - Full Time **Location**: QLD - Permanent - Full Time Position - Northgate, Brisbane, QLD - Path to leadership, excellent team environment, continuous improvement focus - Maintain the CWY complaints & escalations process for national accounts **Who we are** When you start to think of waste as a resource, it opens...


  • Northgate, Australia Precision Labour Hire Full time

    Our client is looking for a **Storeperson/Forklift Operator** to work in their busy production site based in Northgate. This will be an ongoing position with an immediate start! **About the role** - Monday-Friday work - 8 Hour days - Previous experience working within a manufacturing industry preferred - Must have valid forklift license - This will be a...

  • Storeperson

    2 weeks ago


    Northgate, South Australia Precision Labour Hire Full time

    Our client in Northgate require Store people with Forklift.Monday to Friday - Ongoing work.Must have at least 2 years experience in forklift operations and store person duties.If interested please call our office on Precision Labour HireJob Type: CasualSalary: $ $30.00 per hourSchedule: Day shiftWork Location: In person

  • Payroll Lead

    3 weeks ago


    Northgate, Australia u&u Recruitment Partners Full time

    The Client u&u is working with an Australian construction services company based in inner north Brisbane. This is an excellent growth and development opportunity for an experienced payroll officer to move into a leadership role within an established and growing business. The Opportunity The opportunity is a permanent, full time position with key...


  • Northgate, Australia Cleanaway Full time

    **Job no**: 516633 **Work type**: Fixed Term - Full Time **Location**: QLD - Permanent - Full time position - Northgate, QLD - Competitive salary package - High performing company, ASX 100 listed **Who we are** When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in...

  • Machine Operator

    7 days ago


    Northgate, Australia AWX Full time

    **Machine Operator** **Contract Type**: - Casual**Location**: - Northgate - Queensland**Industry**: - Manufacturing, Transport & Logistics**Contact Name**: - Stephanie Burke- **Contact Phone**: - +61 07 3238 0800**Date Published**: - 2024-02-07The role will require you to work autonomously you will be required to report to the senior Machine Operator...

  • Customer Training

    2 weeks ago


    Northgate, South Australia Cleanaway Full time

    Job no: 516143Work type: Permanent - Full TimeLocation:QLD Permanent Full Time Position Northgate, Brisbane,QLD Path to leadership, excellent team environment, continuous improvement focus A leader in sustainability and renewable resourcesWho we areWhen you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest...

  • Customer Complaints

    2 weeks ago


    Northgate, South Australia Cleanaway Full time

    Job no: 516215Work type: Permanent - Full TimeLocation:QLD Permanent Full Time Position Northgate, Brisbane,QLD Path to leadership, excellent team environment, continuous improvement focus Maintain the CWY complaints & escalations process for national accountsWho we areWhen you start to think of waste as a resource, it opens up a world of possibilities....

  • Accounts/payroll

    4 weeks ago


    Northgate, Australia FINDMEA Full time

    **Location**: Northgate **Type**: Permanent **Post Date**: Tue Feb 14 00:16:45 2023 **Ref**: 200012275 **Accounts/Payroll Officer** - IMMEDIATE START - Up to $65k + Super - Northgate Location - Work Close to Home - Onsite Parking Available - Varied Role Our Client is an established printing business, looking for someone to join their team and manage all...

  • Accounts/payroll

    4 weeks ago


    Northgate, Australia FINDMEA Full time

    **Location**: Northgate **Type**: Permanent **Post Date**: Tue Feb 14 00:16:45 2023 **Ref**: 200012275 **Accounts/Payroll Officer** - IMMEDIATE START - Up to $65k + Super - Northgate Location - Work Close to Home - Onsite Parking Available - Varied Role Our Client is an established printing business, looking for someone to join their team and manage all...