Service Experience
2 days ago
**Service Experience - NSW Department of Education**
- **Join the Service Experience team with one of Australia’s largest employers.**:
- **Make a difference to NSW schools: teachers, principals, school administrative and support staff as well as corporate staff.**:
- **Numerous opportunities to join the Service Experience journey.**
**About Service Experience**
Service Experience is a newly created directorate, tasked with transforming support services by redesigning and continuously improving how support services are delivered to schools. Our ambition is to design and deliver simple and seamless services with the needs of our schools at its heart.
The Department is looking to Service Experience as the trailblazers, carving the way in innovation and transformation by reimagining and re-designing the way support services are currently delivered. Backed by best practices and human centred design principles, we are:
- Simplifying end-to-end support services, systems and processes
- Providing easy access to information and support through newly designed access channels
- Ensuring quality of service by our service providers.
In Service Experience, we’re listening to the voice of school colleagues, understanding their needs, and co-designing solutions to create and deliver support services that meet school needs. By making services effortless, we are empowering schools to focus on what they do best - deliver learning outcomes today for a thriving Australia tomorrow.
This is an exciting time to join the Service Experience team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.
**What Service Experience offers**
**_Flexibility_** that’s meaningful to us and relevant to our life. Some of us start and finish early, others late. With flex time, we can take up to 6 days off in a 12-week period. Flexibility meets us when we meet team, operational and service requirements.
**_Hybrid and/or remote working_** because we assess performance on work outputs, not time spent in the office. We value the option of alternative workplaces - office, home, hybrid and remote because our focus on belonging means we feel together in person and when we’re apart.
**_Unparalleled scope_** that comes with the territory of working for one of Australia’s largest employers. The work we do in Service Experience has the potential to positively impact more than 130,000 colleagues, working in the service of more than 800,000 primary and secondary students who are located across more than 2,200 public schools.
**NSW Department of Education**
The Department is one of the largest organisations and employers in Australia, regulating preschool and long day care providers and providing world-class primary and secondary education.
Our purpose is to equip young people to lead rewarding lives in a complex and fast-changing world. The learners of today are the foundation of a prosperous Australia tomorrow.
This means building a system focused on student outcomes, and a system that offers a great place to work. Learn more about the **NSW Department of Education**.**
**_In Service Experience, we’re passionate about the meaningful work we do._**
We are expanding our team and will progressively advertise roles in the areas of Content and Communications, Service Engagement, Robotic Process Automation, Business Process Management, Process / Service / UX Design, Human Centred Design approaches to improvement, Change Management, Data Analytics, Business Analysis and Service Governance. If you are passionate about making a difference and have skills in these functions, we would love to hear from you when we advertise these roles.
Manager - Service Design Uplift - Clerk Grade 11/12
Service Experience Designer - Clerk Grade 7/8
Lead Service Experience Designer - Clerk Grade 9/10
Service Experience Designer - Clerk Grade 7/8
Manager Service Design Uplift - Clerk Grade 11/12
Lead Analyst - Business and Intelligent Automation - Clerk Grade 9/10
Senior Analyst Service Governance - Clerk Grade 9/10
Manager Service Experience Office - Clerk Grade 11/12
Change Manager - Clerk Grade 11/12
Lead Service Designer - Clerk Grade 9/10
School Engagement Lead - Clerk Grade 9/10
Community Engagement Lead - Clerk Grade 9/10
Lead Data Analyst - Manager/ Data Scientist - Clerk Grade 9/10
Senior Data Analyst - Data Scientist - Clerk Grade 7/8
Process Improvement Lead/ Process Designer Lead - Clerk Grade 9/10
Senior Analyst - Process Design - Clerk Grade 7/8
**Responsibilities**:
Please refer to the attached Role Description
-
Experience Leader
6 days ago
Sydney, Australia GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
-
Service Designer
4 days ago
Sydney, Australia The Customer Experience Company Full time**What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change. We believe that growth and learning is an on-going journey, and are...
-
Skydive Instructor Skydive Australia
4 weeks ago
Sydney, Australia Experience Co Full time**Who are we?** **Skydive Australia** forms a part of the **Experience Co. group** (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New...
-
Service Experience Designer
1 week ago
Sydney, Australia Qantas Airways Limited Full timeChallenge yourself to lead the delivery of premium service to Qantas customers through our service design - Together we’ll go the extra mile and deliver on ambitious goals - Full time permanent role, Mascot Location The Service Experience Designer is responsible for the design, development and implementation of end to end service experience and design...
-
Service Experience Designer
1 week ago
Sydney, Australia Bluefin Resources Full timeLarge leading Brand within Health & FS - Defining and leading end-to-end strategic Experience and Service Design activi - Sydney - WFH/Office - 6 Month FTC **Service Experience Designer** - Large leading Brand within Health & FS - Defining and leading end-to-end strategic Experience and Service Design activity - Sydney - WFH/Office - 6 Month FTC **The...
-
Customer Experience Designer
4 days ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working** An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW. ***To be successful in this role you will demonstrate**: - Proven experience in conducting qualitative...
-
Customer Service Representative
3 months ago
Sydney, Australia Service NSW Full time**Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...
-
Service Experience Expert
3 weeks ago
Sydney, New South Wales, Australia Spaceship Full timeWe are currently seeking a Service Experience Expert to join our team at Spaceship in Australia.About the RoleThis role is crucial for building trust with customers, requiring a deep understanding of superannuation, investing and product knowledge, as well as empathy and strong communication skills.About YouTo be successful in this role, you will need to...
-
Customer Experience Designer
7 months ago
Sydney, Australia Resource Corner IT Consulting service Full timePayments domain The Customer Experience Designer will lead a team of designers and be responsible to lead CX improvement initiatives using human-centered, design thinking methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Designer will be responsible for leading internal project teams and...
-
Lead Experience
7 months ago
Sydney, Australia Aquent Full timeWe are working with an iconic Australian brand to find a Lead Experience / Services Designer to join their team focusing on the customer experience. LOCATION: Sydney | Warrane - 3 days onsite RATE: Heavily dependant upon experience, range $900pd - $1100 + Super This role provides a great opportunity to work on consumer-facing products & and services that...
-
Visitor Services Experience Officer
4 days ago
Sydney, Australia NSW Government -Museums of History NSW Full time**Visitor Services Experience Officer** We are looking for a collaborative and customer focussed Visitor Services Experience Officer who is interested in joining a leading NSW Government agency focused on creating a living future for the past so that our visitors can experience Sydney's past as if they had lived it themselves. **What the opportunity...
-
Member Services and Experience Manager
4 days ago
Sydney, Australia Cashrewards Full timeHeyyyyy! We're Cashrewards, a shopping gateway to cashback deals and more from Australia’s leading brands. We exist to make every day more rewarding for our members, for our brand partners, for sick kids and for each other. Our brand partners work with us because our unique proposition delivers best-in-market returns on their marketing investment,...
-
Digital Service Representative
4 months ago
South Sydney, Australia Service NSW Full time**Digital Service Representative** **Service NSW, Grade 2/3** **Casual Relief Pool - Sydney South (Metro) & Illawarra Regions** **Sydney South Region**: (service centres included - Botany, Roselands, Rockdale, Miranda, Hurstville, Engadine) **Illawarra Region**: (service centres included - Corrimal, Wollongong, Warrawong, Kiama, Nowra) **Do you enjoy...
-
Service Co-ordinator
4 days ago
Sydney, Australia F.S.M. [Food Service Machinery] Full timeFSM is a well-established and growing importer and distributor of food service equipment throughout Australia via a nationwide distributor network along with having direct relationships with major fast food chains. We wish to appoint a Service Coordinator to support our customers with their service needs. The position is based at FSM’s Sydney office in...
-
Customer Service Representative
7 months ago
Sydney, Australia NSW Government -Service NSW Full time**Customer Service Representative - All Service Centre Locations** **Title***: Customer Service Representative (Service Centres) **Salary***: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading) **Immediately available Locations**: **_ _**: - Bondi, Wynyard, Haymarket,...
-
Service Designer
6 days ago
Sydney, Australia NSW Department of Customer Service Full time**Service Designer, full time 12-month temporary role, flexible working model including hybrid options** Do you want to make an impact to the lives of 8 million+ lives in NSW by contributing to the Life Journey program and work in an inclusive and flexible hybrid-environment with endless opportunities to grow? **Yes? Then this role is for you** **Your key...
-
Warehouse/customer Service
4 days ago
Sydney, Australia F.S.M. [Food Service Machinery] Full timeFSM is a well-established and growing importer of food service equipment. We supply throughout Australia via a nationwide distributor network and direct to the major fast food chains. An opportunity has arisen for a Warehouse/Customer Service person to support our NSW Sales team and liaise with our customers in the hospitality industry. We are looking for a...
-
Customer Service Representatives
8 hours ago
Sydney, Australia NSW Government -Service NSW Full time**Customer Service Representatives** **Service NSW Grade 3/4** **South Sydney NSW** - This recruitment will be used to fill current vacancies and to create a Talent Pool for temporary/ongoing, full time and part time opportunities that arise over the next 18 months._ **About Service NSW** Service NSW is a NSW Government executive agency that joined the...
-
Junior Tv Service Technician
7 months ago
Sydney, Australia SSS TECH SOLUTIONS (SONY AUSTRALIA ASC) Full timeSSS Tech Solutions is one of Australia's largest and leading Electronics Service Centre's for consumer electronics. We are currently seeking A Junior Electronics TV Technician to join our Team. No Experience necessary as this position will offer both Workshop, On-road and Manufacturer Authorised training. The successful applicant will be carrying out out...
-
Ministerial & Parliamentary Services Coordinator
3 months ago
Sydney, Australia NSW Rural Fire Service Full time**MINISTERIAL & PARLIAMENTARY SERVICES COORDINATOR** **This opportunity offers**: - 2 x ongoing roles - Full time role & 35 hour working week - Attractive annual salary $107,458 - $118,942 p.a. plus 11.5% superannuation - Location: Sydney Olympic Park (hybrid/flexible working arrangements considered) **Join Our Team: Protect, Serve, and Make a...