Experience Design Researcher

4 months ago

Sydney, Australia Westpac Banking Corporation Full time

Experience Design Researcher

**48543 Senior Experience Design Researcher**
- Max Term - 12 months
- Barangaroo, NSW
- Be a part of Westpac's supportive and inclusive team

**How will I help?**

We are seeking a highly skilled UX Researcher for a 12-month career break backfill. You'll be embedded in the internet banking team (Forrrestor awarded as Australia's #1 banking app, 2023) and help create experiences that truly delight our customers. A researcher with strong analytical, communication, leadership and thought leadership skills, who has demonstrated industry experience using qualitative and quantitative methods to solve complex problems.

In this role, you will be responsible for leading user research initiatives and provide valuable insights about users needs, goals and behaviours to inform experience design and development. Working in an agile environment collaborating with UX designers, product owners, stakeholders and cross-functional teams to ensure that our experiences meet the needs of our customers as well as business objectives. In addition to delivering impactful experiences, you'll help build our research practice, capability, and empower others to facilitate their own research.

**Responsibilities**

The role responsibilities include but are not limited to:

- End to end research activities; planning, recruitment, execution, synthesis, development of insights and presenting findings
- Facilitate workshops and co-design sessions using HCD methodologies to define problem space, generate ideation and develop research briefs and methodologies to gain actional insights
- Build wireframes and prototypes to aid research activities and outcomes
- Develop compelling research summaries analysing data to identify key insights and trends
- Confidently present research outcomes to senior stakeholders and teams
- Develop quarterly plans to manage variety of research initiatives based on milestones for digital roadmap delivery
- Actively support value streams and cross-functional teams to identify opportunities and solve problems aligned to customer needs and conceptualise solutions to inform the roadmap
- Link customer insights to relevant program initiatives
- Collaborate with other UX Researchers and Research Ops to improve research practices, capabilities and ways of working
- Mentor designers to develop skills and empower them to facilitate their own research
- Contribute to developing our culture, take an active role engage and share knowledge with the design community
- Build relationships and partner with customer insights and data analytics teams across Westpac

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Minimum of 3+ years of proven 'hands-on' experience conducting qualitative and quantitative research projects in digital channels
- Great communication, storytelling and reporting skills
- Financial services experience is welcome but not a must
- Extensive experience working collaboratively with multiple cross-functional stakeholders

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.

Job ID 300001244176688

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