Specialist Experience Researcher

6 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

Specialist Experience Researcher
- You are a Mid-Level Researcher focusing on the needs of the staff and customer every step of the way
- Our team drives the Staff & Customer Experience vision across all digital touch points
- Through collaboration we can deliver the best customer experience across our award-winning digital platforms

**Do work that matters**

As a Specialist Experience Researcher, you will work in a collaborative team environment to inform the creation of effective, cohesive design solutions that meet the needs of varied users.

You will be an integral part of the Human Centred Design Centre of Excellence, working with researchers, designers and product owners to shape the customer experience vision & strategy for CommBank's future digital products and services, as well as optimizing existing experiences. The design community at CommBank is comprised of researchers, experience designers, visual designers and accessibility experts. We are responsible for delivering the staff & customer experience vision across all our digital and assisted touch points.

**See yourself in our team**

Reporting into the Chapter Lead - Human Centred Design (Research) you will be part of CommBank's' Experience Research Practice. The team is at the heart of CommBank's brilliant digital experiences, providing the voice of the customer, from Discovery and Inception phases right through to delivery and usability testing. But most excitingly, we get to see our work have a real impact on CBA's 15.9 million customers and the thousands of frontline staff who serve our customers daily.

You will work with your domain research senior and the business to prioritise research initiatives, supporting exploratory and discovery research work, and support all user experience research activities required to deliver your portfolio.

**Where will you go?**

If you live the values and demonstrate the people and digital capabilities, we can offer great opportunities for progression.

**Joining our team will mean getting stuck in in the following ways.**
- **Usability testing** - Undertake regular qualitative usability testing with our staff and customers to help inform and iterate designs
- **Customer understanding** - Contribute to creating a broader shared understanding of our staff and customer, their needs and how our digital assets can best meet these needs with the broader research team
- **Research planning**:

- Contribute to the understanding of requirements by working with product owners and the proposal of a suitable research approach for ad hoc work and cost estimates
- **Research operations** - Day-to-day management on Ad Hoc research work, including designing research materials, conducting research, synthesis and reporting, under the supervision of senior researchers
- **Design collaboration**:

- Collaborate with designers and other researchers (including the junior/senior researchers) on projects
- **Finding efficiencies -** Work to project budgets, timeframes and projects
- **Developing the team**:

- Contribute to the continuous improvement of methodologies, tools and processes
- **Advocating the research** **practice**:

- Advocate for research across the broader organisation
- **Coaching**:

- Coach more Junior team members

**We are interested to hear from people who have**
- Solid experience in a research team, with practical experience with a range of qualitative and quantitative research techniques
- Qualitative: usability testing, in-depth interview, contextual inquiry, diary study, ideation workshop, participatory design workshop, card sorting, tree testing
- Quantitative: Survey research, including card sorting, tree testing techniques
- A proven track record of planning and executing a diverse range of research techniques
- Comfortable with stakeholder management, presenting research findings and facilitating workshops
- A growth mindset - a strong and demonstrable desire to learn, and help others learn
- Exposure to or experience with customer centred design, design thinking, lean and agile practices
- Awareness of and experience with risk and privacy regulations pertaining to research (e.g. collection of Personal Identifying Information and correct use of customer data) and who are willing to adhere to the Code of Conduct. (The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people).

Also desirable, but not essential:

- Tertiary qualified in Psychology, Anthropology, Human Factors, Research, Market Research, Information architecture, Consumer behaviour or Design
- Post-graduate qualifications desirable
- Or equivalent in related work experience.

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people; through focussing on skill and talent development, collaboration, flexibility and internal promotion. With servi

  • Specialist Experience Researcher

    1 month ago

    Sydney, Australia Commonwealth Bank Full time

    **Experience R **esearch Specialist** - You are a Mid-Level Researcher focusing on the needs of the staff and customer every step of the way - Our team drives the Staff & C ustomer Experience vision across all digital touch points - Through collaboration we can deliver the best customer experience across our award-winning digital platforms **Do work **that...

  • Specialist Experience Researcher

    6 months ago

    Sydney, Australia Commonwealth Bank Full time

    You are a Mid-Level Researcher focusing on the needs of the staff and customer every step of the way - Our team drives the Staff & Customer Experience vision across all digital touch points - Through collaboration we can deliver the best customer experience across our award-winning digital platforms **Do work that matters** As a Specialist Experience...

  • Eoi - Experience Researcher

    3 months ago

    Sydney, Australia Commonwealth Bank Full time

    **Are you passionate about understanding user needs and creating exceptional digital experiences? CommBank is looking for talented UX Researchers across all levels of experience to join our dynamic team. We are looking to recruit a number of research roles, as well as a specialist in Research Project Management or **ResOps **- so if you’re **interested...

  • Eoi - Experience Researcher

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    EOI - Experience Researcher **Are you passionate about understanding user needs and creating exceptional digital experiences? CommBank is looking for talented UX Researchers across all levels of experience to join our dynamic team. We are looking to recruit a number of research roles, as well as a specialist in Research Project Management or ResOps - so if...

  • Experience Design Researcher

    4 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Experience Design Researcher **48543 Senior Experience Design Researcher** - Max Term - 12 months - Barangaroo, NSW - Be a part of Westpac's supportive and inclusive team **How will I help?** We are seeking a highly skilled UX Researcher for a 12-month career break backfill. You'll be embedded in the internet banking team (Forrrestor awarded as...

  • Epidemiological Research Specialist

    1 month ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    About This RoleWe are seeking a highly skilled Epidemiological Research Specialist to join our team at the University of New South Wales.Job DescriptionThis is a unique opportunity to contribute to epidemiological research projects focused on children and families, primarily using linked health and human services data. As an Epidemiological Research...

  • Research Support Specialist

    1 month ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job OverviewThe University of New South Wales is seeking a Research Support Specialist to provide routine support to research activities in the School of Built Environment.

  • Staff Specialist

    7 months ago

    Sydney, Australia NSW Government Full time

    **Position Title**: Staff Specialist - Research Haematologist **Employment Type**: Temporary Part Time fixed term **Hours per week**: Up to 24 hours per week (0.6 FTE) **Position Grade**: Staff Specialist **Salary**: As per the award **Enterprise Agreement**: The Named NSW (Non-Declared) Affiliated Health Organisations’ Staff Specialist Agreement...

  • Research Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    About the RoleA Research Support Specialist (Level 5) at the University of New South Wales provides technical and research assistance to our research projects.This role involves supporting research teams in various tasks, including data collection, analysis, and reporting. The ideal candidate will have strong computer literacy skills and experience working...

  • Investment Research Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Sig Susquehanna Full time

    About Sig SusquehannaSig Susquehanna is a leading research-driven trading firm, renowned for its exceptional talent and cutting-edge analysis.We are seeking a highly skilled Investment Research Specialist to join our elite team of analysts. As an Investment Research Specialist at Sig Susquehanna, you will play a vital role in identifying and analysing...

  • Research Data Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Karlka Recruiting Group Full time

    This position is an opportunity to leverage your research skills and experience in data analysis to drive meaningful outcomes for Aboriginal communities in NSW. As a Research Data Specialist, you will work closely with the Senior Data Strategist to inform data strategy and collaborate with team members to undertake data cleaning, extraction, analysis,...

  • Biotechnology Research Specialist

    3 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    About the RoleThe University of New South Wales is seeking a highly skilled Biotechnology Research Specialist to join the School of Biotechnology and Biomolecular Sciences. This fixed-term, part-time position offers an exciting opportunity to contribute to ongoing research projects within the Wook Lab.Job DescriptionThis role involves supporting ongoing...

  • Research Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Company Overview:">The University of New South Wales is a world-renowned institution committed to fostering a culture of equity and inclusivity. We value diversity and encourage applications from individuals with varying backgrounds, experiences, and perspectives.Salary: $80,000 - $90,000 per annumJob Description:A Research Support Specialist (Level 5) plays...

  • Epidemiology Research Specialist

    4 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job SummaryWe are seeking an exceptional Epidemiology Research Specialist to join our team at the University of New South Wales. This is a full-time, 35-hour per week position with a possibility of extension based on funding.

  • User Experience Research Director

    4 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    Employment HeroWe're a dynamic SaaS company revolutionising employment for 300,000 businesses globally, with 2 million+ users on our platform.Salary: $150,000 - $200,000 per annum, depending on experience.About the RoleAs our UX Research Lead, you'll play a pivotal role in shaping our product strategy and user-centric innovation. You will lead a talented...

  • High-Level Research Environment Specialist

    3 weeks ago

    Sydney, New South Wales, Australia HiTech Group Full time

    About the RoleWe are seeking a highly skilled High-Level Research Environment Specialist to join our team in Adelaide. As a key member of our Digital Science Environments team, you will play a critical role in building, running, and documenting cutting-edge Computational Research Networks and Systems.Job DescriptionThe successful candidate will be...

  • Medical Research Specialist

    4 weeks ago

    Sydney, New South Wales, Australia St Vincent's Health Australia Full time

    Company OverviewSt Vincent's Health Australia is a leading healthcare provider dedicated to delivering high-quality patient care and innovative medical research. Our team of professionals shares a commitment to excellence and strives for continuous improvement in the field of medicine. SalaryA competitive salary of $85,000 - $110,000 per annum will be...

  • Key Research Support Specialist

    2 months ago

    Sydney, New South Wales, Australia UNSW Australia Full time

    About the RoleA Key Research Support Specialist is required to provide technical and research assistance to our research project/team.Key ResponsibilitiesAttend research meetings and training sessions and take minutes.Respond to routine enquiries relating to research.Undertake unsupervised research support tasks consistent with established...

  • Clinical Research Nurse Specialist

    4 weeks ago

    Sydney, New South Wales, Australia GenesisCare Full time

    Job OverviewWe are seeking a highly skilled and motivated Clinical Research Nurse Specialist to join our team at GenesisCare.The successful candidate will be responsible for coordinating and delivering clinical research activities across our oncology clinics in Campbelltown and Kingswood.

  • Customer Experience Research Lead

    6 days ago

    Sydney, New South Wales, Australia Westpac Full time

    **Join Our Team:**We are looking for an experienced Research Coordinator to join our Strategy & Experience Design (SDE) Operations & Governance team at Westpac. As a key member of our team, you will be responsible for delivering high-quality research outputs and contributing to the success of our customer-focused initiatives.**Key Responsibilities:Managing...