Personal Banker, Melbourne Vic

1 month ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 79997
**Department**: SB Specialty
**Division**: Suncorp Bank
**Location**: Melbourne
About Us
About the Role
Your role as a Personal Banker will provide outstanding levels of sales and service to our customers within our customer channel at Suncorp.
In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer’s best interests at heart.These interactions could occur within any banking customer channel at Suncorp.
**Role Location**: Suncorp Bank 233 Collins Street Melbourne VIC 300
**Role Type**: Permanent, Full Time
What will your day look like?
**As a Personal Banker, you will**:
Understand role requirements, achieves quality and timely outcomes, and strives to do better.
Deliver on commitments being genuine and direct and ensuring fair outcomes for all.
Work through challenges and raises risks to achieve results.
Listen to customers, speaking up on their behalf and takes action to deliver the right outcome.
Find different ways to perform work and identify new solutions.
Adapt to change, willing to pivot around business needs and learns from experiences.
Assist others, shares knowledge and strengths, taking ownership of team goals.
Invite different views and experiences to create diverse perspectives.
Engage with the team, celebrating the success of others and ensuring the safety and wellbeing of all.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Develop and maintain relationships with peers in the region, to ensure effective support and service delivery.
Build and maintain relationships with region staff and key business stakeholders to effectively support them in implementing sales, service, operational, process, and credit quality initiatives, and in the identification of continuous improvement and adherence to processes and requirements.
Develop and maintain relationships with community and business contacts to maximise financial services opportunities
Demonstrated experience in a retail customer sales & service environment.
A history of providing outstanding customer service in current or previous roles.
Banking experience desirable, but not mandatory.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
18/11/2024, 11.59pm, (Melbourne Australia)

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