Customer Service Manager

2 weeks ago

Varsity Lakes, Australia Hearnow Products Full time

Hearnow Products are an industry leading provider of cutting-edge hearing assistive products and hearing aids nationwide. Our products cater to those with hearing difficulties through our prominent online hearing brands, **TV Voice Pro** and **Found Hearing**.

Our team is comprised of a small number of fast paced and very productive individuals, and we are now looking for a **Customer Service Manager**, who will be responsible for managing all general customer servicing requirements. There is no requirement to manage or oversee other staff, as this role is solely responsible for tending to all customer service matters. This role is **highly independent** and is specifically tailored for individuals who excel in **working autonomously**, taking full ownership of their tasks, and consistently delivering excellent outcomes.
- To excel in this role, **it is crucial** that you possess a strong sense of reliability and demonstrate unwavering dedication to your responsibilities, as this position entails handling all customer-related matters for the company.

Hearnow Products has an internal culture that values high performance in day to day work as individuals and also as a team when required. The Hearnow Products environment is not suitable to a person who requires a high degree of management and coaching beyond the initial induction training program.

You must be a person who can solve problems by yourself, and manage all responsibilities and issues that arise within your work responsibilities. Some administrative tasks and assistance to the company Directors will be required from time to time. We are searching for a well-established individual who is confident in what they do and can execute their role within the organisation with a high degree of consistency. If you believe you are the above person, then you will love working with us.

**About the role**
- You will manage all inbound customer phone calls and general enquiries and assist as/where required.
- The role offers an **immediate start** with Full-Time working hours from 8:30am to 5:00pm Monday to Friday.
- You will need to comprehensively understand our product range and enjoy conveying the features and benefits to customers.
- Almost all phone work is inbound, with outbound phone work limited to follow up on existing customer requirements.

**Benefits and perks**
- You will work from **your own office,** located within our larger corporate office in Varsity Lakes.
- This role is **highly independent**, as each team member takes responsibility for their own work load and management of tasks associated with the role.
- You will receive **your own parking space** located underneath the company building.
- The company Directors will oversee your work where required and you will report directly to them.Training on all products and systems will be provided with one-on-one training in the first 2 weeks of employment.

**Skills and experience**
- You must have a minimum of **10 years previous experience** in general administration/customer servicing/sales.
- You will be competent using computers, with the ability to type at an above average level. Computer experience with **Microsoft Word, Gmail, Microsoft Excel **and general CRM platforms are essential as each will be used daily.
- This role requires very good **technical know-how** as most of our products are electronics.
- **Above all**, you must be the kind of person who genuinely cares about your level of performance, and strives to improve their skills. To excel in the role you must enjoy working on a diverse range of activities, and embrace your responsibility for all facets of this role.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Varsity Lakes, QLD 4227: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administration: 4 years (preferred)
- Customer Service: 4 years (preferred)
- Sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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