Customer Service Representative

1 week ago


Varsity Lakes, Queensland, Australia SITEL New Zealand Full time

About us
We have a new opportunity in our Varsity Lakes office. Reporting to the Team Manager this position will be responsible to ensure that all inbound customer queries are resolved. Supporting customers with after-sales care in relation to home appliances and consumer electronics.

Qualifications & experience

  • Customer service experience preferred
  • High School or University Graduate preferred
  • Excellent English communication skills
  • Tech savvy and comfortable navigating around several programs
  • Experience using Salesforce preferred

Tasks & responsibilities

  • Able to start 1st week of March 202
  • Support customers over the phone to; answer general questions pertaining to their plans, file new or followup on service requests
  • Ensure that all customer queries need to be answered as per defined processes and procedures
  • Be responsible to ensure that all customer queries and problems get resolved within the KPIs
  • Be a reliable and trustworthy team member
  • Attention to detail and accuracy when completing data entry on customers files
  • Able to work Monday to Saturday 9am 5.30pm, client is based in Melbourne and will be in the Gold Coast office to support the team whilst training.
  • Be passionate about providing excellent customer service and show great empathy

Benefits

  • Be part of a fun, fast paced and diverse team
  • Comprehensive 2week paid training and 2 weeks nesting period, plus on the job support and coaching
  • Employee development and leadership programs
  • Supportive growth and development in your career
  • FREE Employee Assistance Program for all staff and immediate family members
  • Performancebased bonus incentives paid

All applicants must provide Australian work rights and be willing to undergo full background screening which includes mandatory police checks

Job Types:
Full-time, Permanent

Salary:
$27.83 per hour

Benefits:

  • Employee mentoring program
  • Referral program

Schedule:

  • Afternoon shift
  • Day shift
  • Morning shift
  • Rotating roster

Experience:

  • Inbound call centre: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Authorisation:

  • Australia (required)
Application Deadline: 03/03/2023

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