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Customer Service Representative
1 week ago
About us
We have a new opportunity in our Varsity Lakes office. Reporting to the Team Manager this position will be responsible to ensure that all inbound customer queries are resolved. Supporting customers with after-sales care in relation to home appliances and consumer electronics.
Qualifications & experience
- Customer service experience preferred
- High School or University Graduate preferred
- Excellent English communication skills
- Tech savvy and comfortable navigating around several programs
- Experience using Salesforce preferred
Tasks & responsibilities
- Able to start 1st week of March 202
- Support customers over the phone to; answer general questions pertaining to their plans, file new or followup on service requests
- Ensure that all customer queries need to be answered as per defined processes and procedures
- Be responsible to ensure that all customer queries and problems get resolved within the KPIs
- Be a reliable and trustworthy team member
- Attention to detail and accuracy when completing data entry on customers files
- Able to work Monday to Saturday 9am 5.30pm, client is based in Melbourne and will be in the Gold Coast office to support the team whilst training.
- Be passionate about providing excellent customer service and show great empathy
Benefits
- Be part of a fun, fast paced and diverse team
- Comprehensive 2week paid training and 2 weeks nesting period, plus on the job support and coaching
- Employee development and leadership programs
- Supportive growth and development in your career
- FREE Employee Assistance Program for all staff and immediate family members
- Performancebased bonus incentives paid
All applicants must provide Australian work rights and be willing to undergo full background screening which includes mandatory police checks
Job Types:
Full-time, Permanent
Salary:
$27.83 per hour
Benefits:
- Employee mentoring program
- Referral program
Schedule:
- Afternoon shift
- Day shift
- Morning shift
- Rotating roster
Experience:
- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
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