Customer Service Advisor

2 weeks ago


Varsity Lakes, Australia SITEL New Zealand Full time

We have an exciting opportunity within our growing team

Hybrid working positions available for Customer Service Advisors. Wow customers with your natural ability to provide excellent customer service and technical skills

Provide inbound merchant support over the phone for a market leader in the Payment Processing industry.
- Monday to Friday hours.
- Start date - 7th February 2023
- Hybrid working - upon successful completion of training.
- $25.30 per hour - plus, KPI incentives and Super.
- Up to $300 Monthly KPI Incentive available
- Paid training

**About you**
- Experience working in a very fast-paced environment with strong multi-tasking skills
- High attention to detail
- A passion for providing exceptional customer service
- A natural problem solver dedicated to resolving customer issues
- Ability to work independently and efficiently
- Excellent written and verbal communication skills
- Experience with automated customer service platforms
- Flexibility to adapt well to change
- 2+ years of customer service experience
- Technical Support experience preferred, but not essential

**Benefits**:

- Competitive Salary
- $300 Monthly KPI Incentive available
- Full-time, permanent employment
- Paid training
- Hybrid working, only come into the office 1 week out of every eight

About us

We are Sitel. We are one of the world's leading outsourcing providers of customer experience management and we would like to share something with you - our promise of an experience. We add value through a people-first culture, operational excellence, knowledge sharing and collaboration, and global strength combined with local flexibility.

Here is a fantastic opportunity to represent one of the leaders in the Payment Processing Industry.

**All applicants must provide Australian work rights and be willing to undergo full background screening which includes mandatory police checks.**

**Job Types**: Full-time, Permanent

**Salary**: $25.30 per hour

**Benefits**:

- Employee mentoring program
- Referral program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Varsity Lakes Q, LD 4227: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

Expected Start Date: 07/02/2023



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